Thanks for contacting WPML forums support. I'll be glad to help you today.
Could you please check if the issue persists in a minimal environment by following these steps?
1- Deactivate all the plugins except WPML CMS, String Translation, WooCommerce, and WooCommerce Multilingual.
2- Switch to a WordPress default theme like Twenty Twenty-one.
If the issue is gone, activate them one by one to see which one is causing an interaction issue.
❌ Please backup your database before performing the above test ❌
I have deactivated all my plugins apart from the wpml plugins and the problem still persisted, once i deactivate the cms plugin, everything works fine and the page logs out normally.
I have created a video showing you my steps.
You can check the link below for more information. hidden link
Thanks for your update and the video. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I checked your site, and the logout worked correctly after the following steps:
1- Go to Users-> Profile
2- Enable the hidden languages in your profile
3- Update it
4- Go to WPML-> Settings-> Login and registration pages
5- Disable this option and save it
After that, the logout worked correctly. Please apply the steps and check the issue.
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