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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to upgrade the WPML plugin due to a connection issue with wpml.org, which is necessary for checking new releases and security updates. Additionally, the client faced problems registering the WPML plugin with a new key, receiving an error during the process.
Solution:
The client resolved the issue by deleting the existing registration key and creating a new one. After successfully registering with the new key, the client was able to upgrade the WPML plugin.

If you're experiencing similar issues with upgrading the WPML plugin or registering it, we recommend trying the following steps:
1. Ensure that your network and security settings allow outgoing communications to wpml.org.
2. If registration issues persist, try deleting the current key and creating a new one, as this resolved the client's issue.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 1 year, 2 months ago.

Assisted by: Bobby.

Author Posts
May 6, 2024 at 8:46 pm #15599246

nicolasG-40

Hi,

I cannot upgrade the plugin to the latest version.

I have the following message:
WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

This happens with all my sites using wpml

I am using version 4.5.14

Thanks and Regards
Nicolas

May 6, 2024 at 9:51 pm #15599290

nicolasG-40

Hi

When trying to solve the issue, I realised that I cannot register wpml. When I am adding the key, I am geeting an error.

Thanks and REgards
Nicolas

May 6, 2024 at 10:06 pm #15599293

nicolasG-40

Hi

I finally manage to register. I deleted the current key and create a new one. And After I managed to upgrade the plugin.

Thanks and Regards
Nicolas

May 6, 2024 at 11:44 pm #15599405

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi Nicolas,

it seems that you were able to resolve the issue, is there anything else we could help you with?

If not, feel free to close the ticket.