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This topic contains 4 replies, has 2 voices.

Last updated by Mateus Getulio 11 months, 1 week ago.

Assisted by: Mateus Getulio.

Author Posts
December 4, 2023 at 2:19 pm #14987869

mohamed-amineA

Hello

I wanna translate some strings from "Translation of administrative texts", when I wanna add them to strings translation, I got this error in red: "Communication error, The action failed."

What can I do please?

December 4, 2023 at 9:54 pm #14991723

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for your ticket with us.

Please go to WPML -> Support -> Installer Support.

Click on 'check now' and see if you'll be able to encounter any errors on this page after that.

Also, I'd like your help enabling the debug mode for us to get more info about this issue, please add the following code in the wp-config.php file of your site:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

Thank you, please let me know.

December 6, 2023 at 11:14 am #15006931

mohamed-amineA

Hello Mateus

I did what you demanded, but I didn't get any error.

BTW, the first time I added a string to translation, it worked without any problem, but on the second time, no.

Best regards.
Amine.

December 6, 2023 at 5:03 pm #15010751

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello,

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

December 7, 2023 at 1:51 pm #15017279

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

I tried to replicate the issue but I wasn't able so far.

In order for us to better debug this, can you please share the steps we need to take in order to reproduce this error?

Thank you, please let us know.

December 7, 2023 at 8:33 pm #15021011

mohamed-amineA

Hello Matheus.

I don't know how, but when I'm recording a Loom video, everything works good.
Once I stop recording, thye issue is reproduced.
After recording the screen again, the issue is fixed.

Take this in consideration, maybe it's an conflict with Chrome Extensions.

Best regards.
Amine