This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to access their credits on their webpage and provided a screenshot of the console after clicking the recheck button.
Solution:
First, we asked the client for additional information, including the URL where they were trying to use credits, a screenshot from their wpml.org account showing domains and assigned credits, and a screenshot from the WordPress dashboard under WPML -> Translation Management -> Tools tab.
We noticed that the client's WP Memory was below the required minimum and advised them to increase the WP Memory Limit to at least 128Mb, as per our minimum requirements. We provided the code to add to the wp-config.php file:
/** Memory Limit */<br />define('WP_MEMORY_LIMIT', '256M');<br />define('WP_MAX_MEMORY_LIMIT', '256M');We then requested temporary access to the client's site to investigate further and reminded them to back up their site before providing access, following our Privacy and Security Policy.
After receiving access and investigating, we directed the client to a specific URL within their WordPress admin to check if they could see their credits there.
If the solution provided is not relevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
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This topic contains 5 replies, has 3 voices.
Last updated by 1 year, 6 months ago.
Assisted by: Mihai Apetrei.
