Cant add pay as you go : An error occurred when confirming the subscription: Your account has debt

Tagged: ATE

This topic contains 0 reply, has 1 voice.

Last updated by gerbenv-8 1 year, 10 months ago.

Assisted by: Osama Mersal.

Author	Posts
July 9, 2024 at 10:18 am #15919708
gerbenv-8	Background of the issue: I am trying to add pay as you go, but an error occurred when confirming the subscription: Your account has debt. I want to add this again and pay the invoice that is open, but I can't find the place to pay this or what is open. Link to a page where the issue can be seen: hidden link Symptoms: An error occurred when confirming the subscription: Your account has debt. I can't see or pay the debt. Questions: Where can I find the place to pay the open invoice? What is the debt that is preventing me from adding pay as you go?

Author

Posts

July 9, 2024 at 10:18 am #15919708

gerbenv-8

Background of the issue:
I am trying to add pay as you go, but an error occurred when confirming the subscription: Your account has debt. I want to add this again and pay the invoice that is open, but I can't find the place to pay this or what is open. Link to a page where the issue can be seen: hidden link

Symptoms:
An error occurred when confirming the subscription: Your account has debt. I can't see or pay the debt.

Questions:
Where can I find the place to pay the open invoice?
What is the debt that is preventing me from adding pay as you go?