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This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 8 months ago.

Assisted by: Osama Mersal.

Author Posts
August 22, 2023 at 1:00 pm #14271341

christofferL-6

We have cloned hidden link to a new website hidden link.

Both sites have nothing to do with each other. They are gonna be operating as two separete sites.

But on the cloned site (hidden link) I dont have the choice to choose it to be new site? It says the following:

Do you still have the same site running at hidden link?

1. Yes/This is only a copy - original site is still running
2. No/I changed the address of the site to this new one

Why is there no license field where I can just add the license to? Like all the other wordpress plugins have which just works.

Because even if I chose the option 1 then I can add the license key but it says it doesnt work and that I need to contact WPML support.

In the screenahot you can also see that it is another wierd domain address which we dont use. So I guess the problem has to do with that...

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August 23, 2023 at 8:21 am #14275655

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please try the following steps:

1- Go to Plugins-> Add New-> Commercial tab
2- Dergister WPML
3- Register WPML
4- Create a new key for this site
5- Add the new key

The above steps should help you register this new site with a new key to have separate sites. Please let me know if you need further help adding the license key.

Best regards,
Osama

August 24, 2023 at 10:21 am #14283899

christofferL-6

I dont understand at all where the following is:

1- Go to Plugins-> Add New-> Commercial tab

You dont say where this is... Is it on the site wordpress (which I guess...) or is it somewhere else? I have both checked in the wordpress dashboard but I cant find something that is named "Commercial" or something similar. Also I have checked on the WPML site and my dashbaord on my account on WPML and I cant find it there too.

Where is this?

August 24, 2023 at 10:24 am #14283907

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Yes, it's on your site's dashboard. Please check the attached screenshot.

2023-08-24_13-22-41.jpg
August 24, 2023 at 10:35 am #14284073

christofferL-6

Thanks for clarifying! But it still does not work. After I removed the site from my WPML account and also unregistred the site on the site wordpress admin (which your screenshot show) and then if I go to the plugin wpml settings I still get shown the message I dont want to see (see provided screenshot). And also it says something about an url named "leica2.wpengine.com" which we dont use at all (see provided screenshots).

Thanks

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August 24, 2023 at 10:38 am #14284149

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

If you changed the site key on this new site, please click on "No / I changed the address of the site to this new one"

Best regards,

August 24, 2023 at 10:43 am #14284167

christofferL-6

But if I click on "No I changed the address of the site to this new one" I get this message (see screenshot) which explains that I confirm that I dont use the old site (which I am!). So I dont want to confirm that (because it is not true). Because we still want to use automatic translation on the first site (which we cloned from and which we still use).

Or IF I click on "Confirm" then NOTHING will change/happen with the other site (which we cloned from and which we still use)?

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August 24, 2023 at 11:38 am #14284459

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I consulted our ATE team, and in your case, please select the first option. (Yes/This is only a copy - the original site is still running)

After that, you will see another dialogue to choose if you want to share the credits or treat them separately.

August 24, 2023 at 11:47 am #14284475

christofferL-6

Thanks for the help! Seems to work now!