This thread is resolved. Here is a description of the problem and solution.
Problem: The client is unable to assign themselves as a translator in WPML and does not see their name in the selection list. Solution: We recommend creating a new user and attempting to add this user as a translator. If the issue persists with the original user, consider deleting and recreating the user account to see if this resolves the problem. If these steps do not help, the issue might be outdated or specific to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
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I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Another thing, I have assigned the other account present on the WordPress to continue my work. I am trying to translate a Gravity Form and when I hit the "Translate" button on this page (hidden link) I get an error. Is still related to some PHP memory limit?
Are you logged in with the same username that you shared with me? Because when I login with the provided credentials, my username is already registered as a translator. which would explain why it can't be added. Please see attached screenshot.
Which username are you logged in with when you try to add the translator? I'm asking because the credentials you sent me don't have all of the WPML permissions. Please try reseting capabilities by inserting this code into your theme's functions.php and then reload the frontend of the site. Then, see if you can add the original username:
//WPML -> PERMISSION -> RESTORE - RESET
// THIS performs a reset on icl capabilities (run once in functions.php ):
// TO BE USED WHEN SOME WPML MENU IS NOT PRESENT OR AUTHORIZATION IS REQUIRED
// YOU CAN ALSO TRY to manually update "_wpml_inactive" in database to 0.
function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );
I just created a new user and was able to add this user as a translator. Would it be possible to delete the integrateur and recreate it, and see if this user can be added as a translator?
