[Resolved] Can't change the language on the shop page
This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to switch languages on their shop page; it kept redirecting to the English version. Solution: 1. We identified that the shop page had not been translated into other languages. 2. We translated the shop page into German. 3. We noticed that there was only one product which also had not been translated. 4. We translated the product into German. 5. After these translations, the German shop page became accessible at https://dagradev.kinsta.cloud/de/shop/. 6. We reminded the client that pages should be translated, and this process is usually automated if the WCML Setup Wizard is completed.
If you're experiencing a similar issue, we recommend ensuring that your shop page and products are translated into the desired languages. Also, make sure to complete the WCML Setup Wizard to automate the translation process. If the solution provided here is not relevant to your case, possibly because it's outdated or not applicable, please open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If you need further assistance, please contact us in the WPML support forum.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Is your shop page translated and published in all languages?
Do you see any issues at WooCommerce > WooCommerce Multilingual & Multi-Currency > Status?
Further, Could you please increase your WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:
PHP Memory Limit 256M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:
define('WP_MEMORY_LIMIT', '256M');
Paste it just before:
/ That's all, stop editing! Happy blogging. /
Now, verify the current settings at WPML > Support > WordPress. Then complete the translation again.
These settings can be limited directly by your hosting provider, so I recommend you contact and ask them to modify them directly.
If you can get even higher values It would be great.
https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.
If this will still not solve the issue, please let me know.
Hi there,
I increased PHP's memory limit, but that didn't help.
I use the "Translatable" setting for pages and it works for every page except the shop page
On the shop page it works only when I manually edit the url, for example: hidden link displays the page in German
The language switcher displays all languages, but everything redirects to /en/.
I checked some more and it looks like the shop page does not honor the "Post Types Translation" setting.
No matter what settings I have for "Pages (page)", the shop page always looks the same, each translation is available in the picker list, but it redirects everything to /en/.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
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If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
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