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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where the loading wheel keeps spinning indefinitely when trying to delete a language translation in WPML, it often indicates a problem with the website's backend processes.

Solution:
1. Increase Execution Time: The script might be timing out. Increase the PHP maximum execution time in your website's settings. This can often be done in the .htaccess file, php.ini file, or directly in WordPress if your hosting allows it.

2. Check for JavaScript Errors: Use your browser's developer tools (usually accessible by pressing F12) to check the console for JavaScript errors. If there are errors, they might point to the cause of the issue.

3. Inspect Network Activity: In the same developer tools, you can also monitor network activity to see if a specific request is failing. Look for any requests that do not complete or return an error.

4. Disable Caching Plugins: If you're using any caching plugins on your WordPress site, temporarily disable them as they can sometimes interfere with backend operations.

5. Server Resources: If your hosting server is under-resourced or experiencing high usage, it might not be able to complete the process. Check your hosting environment to ensure it has enough resources.

6. Deactivate non-WPML plugins for now: Please create a full website backup, then disable all the non-WPML plugins (leave just the WPML plugins active) and see if the issue is still happening.

If you have already opened another support ticket for the same issue, please continue the conversation there to avoid duplicate tickets. If this solution doesn't look relevant or if you need further assistance, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 5 months ago.

Assisted by: Mihai Apetrei.

Author Posts
January 5, 2024 at 4:15 pm #15155676

olgaD-8

Hello,

i am trying to delete completely translation of 1 language by i can't, its loading all the time and don't do anything. Please help.
Thank you!

wpmlerror.png
wpml.png
January 5, 2024 at 4:40 pm #15155868

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

No worries.

If the loading wheel keeps spinning indefinitely when you're trying to delete a language, it often indicates a problem with the website's backend processes

1. Increase Execution Time: The script might be timing out. Increase the PHP maximum execution time in your website's settings. This can often be done in the .htaccess file, php.ini file, or directly in WordPress if your hosting allows it.

2. Check for JavaScript Errors: Use your browser's developer tools (usually accessible by pressing F12) to check the console for JavaScript errors. If there are errors, they might point to the cause of the issue.

3. Inspect Network Activity: In the same developer tools, you can also monitor network activity to see if a specific request is failing. Look for any requests that do not complete or return an error.

4. Disable Caching Plugins: If you're using any caching plugins on your WordPress site, temporarily disable them as they can sometimes interfere with backend operations.

5. Server Resources: If your hosting server is under-resourced or experiencing high usage, it might not be able to complete the process. Check your hosting environment to ensure it has enough resources.

6. Deactivate non-WPML plugins for now: Please create a full website backup, then disable all the non-WPML plugins (leave just the WPML plugins active) and see if the issue is still happening.

Please let me know how things go.

Mihai Apetrei

January 5, 2024 at 4:43 pm #15155870

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

I now see that you already opened another ticket here (https://wpml.org/de/forums/topic/cant-delete-the-language/) for the same issue.

This is considered a duplicate ticket so can you please mark this one as resolved and continue in the other one?

Thank you!

Mihai

January 5, 2024 at 5:41 pm #15156028

olgaD-8

thank you, i did this point but it still doenst work.
1. Increase Execution Time: The script might be timing out. Increase the PHP maximum execution time in your website's settings. This can often be done in the .htaccess file, php.ini file, or directly in WordPress if your hosting allows it.

2. Check for JavaScript Errors: Use your browser's developer tools (usually accessible by pressing F12) to check the console for JavaScript errors. If there are errors, they might point to the cause of the issue.

3. Inspect Network Activity: In the same developer tools, you can also monitor network activity to see if a specific request is failing. Look for any requests that do not complete or return an error.

4. Disable Caching Plugins: If you're using any caching plugins on your WordPress site, temporarily disable them as they can sometimes interfere with backend operations.

January 5, 2024 at 8:30 pm #15156221

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

I am not sure if you were able to see my latest reply above. I will share it below once again.

-----

I now see that you already opened another ticket here (https://wpml.org/de/forums/topic/cant-delete-the-language/) for the same issue.

This is considered a duplicate ticket so can you please mark this one as resolved and continue in the other one?

Thank you!

Mihai