Cant use the WPML with the GEM theme. Recurring bug - now I can't see my Contact 7 forms and can't...

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by Andreas W. 1 year, 2 months ago.

Assisted by: Andreas W..

Author	Posts
May 24, 2024 at 10:00 pm #15669372
vincentT-24	Background of the issue: I am experiencing issues with WPML and the GEM theme integration on my website hidden link. I am trying to access and translate my French forms into English, but they are not available despite being present on the pages. Symptoms: The Contact Form 7 does not work and cannot be translated when using WPML with the GEM theme. This issue persists even after a recent bug fix. Questions: Why are the French forms not available for translation to English using WPML? What steps can be taken to resolve the translation and functionality issues with Contact Form 7 when using WPML and the GEM theme?
May 24, 2024 at 10:02 pm #15669373
vincentT-24	Please help me solve this issue, Mateus did work on it yesterday and found the bugs to be weird with WPML and the GEM theme.
May 25, 2024 at 4:18 am #15669615
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further. However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again. If you are unable to provide such a copy of the site for testing, please let me know on this ticket. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas

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