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Supporter timezone: Europe/Bucharest (GMT+03:00)

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This topic contains 10 replies, has 0 voices.

Last updated by Mihai Apetrei 2 weeks, 4 days ago.

Assisted by: Mihai Apetrei.

Author Posts
May 23, 2025 at 5:40 am #17064205

arturasJ-2

Background of the issue:
I am trying to translate all strings for my website, but some translations do not appear online. You can see the issue on this page: hidden link. Please add some products to see the problem.

Symptoms:
Some strings that have been translated do not appear online.

Questions:
Why are some translated strings not appearing online?
How can I ensure all strings are properly translated and displayed?

May 23, 2025 at 12:39 pm #17066297

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

This is pretty strange. There's a chance there are still some other strings with the exact wording that have not been translated yet.

I'm more than happy to take a closer look at this.

I would like to kindly request temporary access (wp-admin and FTP) to your site in order to examine the issue thoroughly. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me.

Our Debugging Procedures

I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site.

Privacy and Security Policy

We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

IMPORTANT

- Before granting us access, please ensure that the site files and database are backed up.

If you do not see the wp-admin/FTP fields, please refrain from posting your website details, as they will be made public. Kindly request I enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link

I will await your response.

Kind regards,
Mihai Apetrei

May 23, 2025 at 9:03 pm #17067921

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi, and thank you for the credentials.

I can confirm that I was able to log in successfully.

I am spending more time on this and will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for now.

May 24, 2025 at 6:49 am #17068230

arturasJ-2

Thank you, let me know when its done. This shop is live, so its very important to fix as soon as possible...

May 26, 2025 at 2:24 pm #17074002

arturasJ-2

Hi, are somebody still works on this bug?

May 26, 2025 at 2:29 pm #17074036

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Thank you for checking in.

I am still working on this but there was a weekend and most of our team doesn't work on the weekend.

As soon as I have updates, I will get back to you.

Until then, I'm leaving the ticket assigned to me.

Mihai

May 27, 2025 at 8:51 pm #17080678

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Thank you for your amazing patience.

After spending a good amount of time getting familiar with how things are set up in the backend, it seems that these strings are added directly inside the betheme builder, so you can change them inside here:
hidden link

Please check my screenshot.

Also, as you will see here (https://wpml.org/documentation/theme-compatibility/create-multilingual-wordpress-websites-using-betheme-and-wpml/), there's specific actions that need to be taken in order to have WPML see these strings.

I hope that you will find this information helpful.

Screenshot 2025-05-27 at 23.45.23.png
Screenshot 2025-05-27 at 23.50.06.png
Screenshot 2025-05-27 at 23.49.05.png
May 28, 2025 at 7:59 am #17081775

arturasJ-2

Thank you, Now we translated lithuanian language - but some english strings still in lithuanian hidden link

Krepšelis > Cart
Apmokėjimas > Checkout
Užsakymas - Order
Krepšelio suma - Cart totals
Tęsti apmokėjimą - Continue payment
Į parduotuvę - Continue shopping

May 29, 2025 at 9:03 pm #17089875

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Please go here (hidden link) and translate them, and then save.

They are still in Lithuanian in the English version of the Cart page template.

Please let me know how things go.

May 30, 2025 at 7:01 am #17090529

arturasJ-2

We just did it, but it seems doesnt helped.
We asked for theme support to check over ftp whats happening. I will let You know.
hidden link

June 1, 2025 at 5:04 am #17094920

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Thank you.

Please keep me updated on any new findings you receive from theme support. They might have valuable information that can help us understand what's going on.

I look forward to your reply.

The topic ‘[Closed] Cart totals’ is closed to new replies.