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This topic contains 4 replies, has 2 voices.

Last updated by Ahmed Mamdouh 1 month, 3 weeks ago.

Assisted by: Ahmed Mamdouh.

Author Posts
September 12, 2024 at 11:37 am

jeroenC-5

Background of the issue:
We are developing a site and are experiencing the same problem as described in https://wpml.org/forums/topic/lacking-access-to-update-crowdin-credentials/. We can't insert the token again.

Symptoms:
Unable to update Crowdin credentials.

Questions:
How can we update the Crowdin credentials?
Why can't we insert the token again? (als by deactive and activate)

September 12, 2024 at 11:58 am
September 12, 2024 at 4:51 pm #16172998

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

Thanks for contacting our support forum.

I checked the issue and I escalated it to our 2nd tier and I'll get back to you ASAP.

Best regards,
Ahmed Mamdouh.

September 13, 2024 at 9:05 am #16174668

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

We checked the issue and couldn't replicate it on a clean installation, So to be able to debug the problem I’d like to replicate your site locally. For this, you'll need to temporarily install a plugin called "Duplicator" on your site. This will allow you to create a copy of your site and your content. You can provide me with the snapshot following these directions:
If you already know how Duplicator works ( http://wordpress.org/plugins/duplicator/ ), please skip the following steps and just send me the installer file and the zipped package you downloaded.

:: Duplicator instructions
hidden link

Send me both files (you probably will need to use DropBox, Google Drive, or similar services)

#Important:
As the snapshot file will be quite big, you can exclude the images if the file is very big, you can use the filters to exclude the uploads file and also use the filter to exclude any compressed files with these extensions .rar, .gz and .zip )

I will set the next reply as a private reply so you can provide a link to download the duplicator package.

Best regards.

September 16, 2024 at 6:26 am
September 16, 2024 at 4:02 pm #16184870

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

Thanks for providing a copy of the website.

We checked the copy you provided and we couldn't replicate the issue on it, the authenticate and update buttons are shown properly as shown in the attached screenshot.

Please check if the issue persists in a minimal environment by following these steps:

1- Deactivate all the plugins that are not related to WPML.
2- Switch for a moment to a WordPress default theme like Twenty Twenty-one.

If the issue is gone, activate them one by one to see with which one there is causing an interaction issue.

:x: Please backup your database and website before performing the above test :x:

Best regards,
Ahmed Mamdouh.

image3.png
September 17, 2024 at 7:54 am #16186595

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

We investigated the issue more and we found that the issue is coming from added CSS, please check the attached image "CSS" and you will see the specific CSS class that caused the issue, I also attached another image showing that the button appears when we deactivate the CSS class.

Please check with your front-end designer and let me know if you need any help.

Best regards,
Ahmed Mamdouh.

after-deactivatation.png
css.png
September 17, 2024 at 1:43 pm #16188945

jeroenC-5

Thanks we fixed the css problem

jeroenC-5 confirmed that the issue was resolved on 2024-09-17 13:43:36.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.