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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client installed the Complianz plugin on their bilingual website and encountered an issue where the French content was incorrectly categorized as English in the WPML strings, leading to mixed languages when attempting to translate.
Solution:
We recommended the following steps:
1. Navigate to WPML > String Translation.
2. Click on the "Languages of domains" link located in the top-left area.
3. Select the "text-domain" for the Complianz plugin, which is "complianz".
4. Check the box underneath to select all the strings.
5. Change the default language of those strings to "French".

We also provided screenshots to help guide the client through the process.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mihai Apetrei 1 year, 2 months ago.

Assisted by: Mihai Apetrei.

Author Posts
May 14, 2024 at 2:14 am #15622889

camilleC-5

Hi,
I installed Complianz on the website hidden link
The website is in both French (default) and English. When I installed Complianz, it was in French first. I am now trying to adapt in English but it doesn't work since the French content is categorized as English in the WPML strings. So if I translate, the languages are mixed up.

How can I solve this issue?

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May 14, 2024 at 12:17 pm #15625239

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

In WPML > String Translation > on the top-left area, you have a link called "Languages of domains".

Click that one > then select the "text-domain" for the plugin that contains those strings (which is "complianz") > then check the box underneath to select all of them > then change the default language of those strings to "French".

I will also attach some screenshots to serve as an example. You might find them useful. 🙂

Mihai

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May 14, 2024 at 1:10 pm #15625524

camilleC-5

Amazing, thank you very much!