Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Please check the username because I got the following error. (Error: The username *** is not registered on this site. If you are unsure of your username, try your email address instead.)
I still get the same error. Please add the new access details in the next private reply.
Kindly test them at your end to check if they work correctly before sharing.
Thanks,
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