This thread is resolved. Here is a description of the problem and solution.
Problem:
You are unable to view comments under individual language filters in the WordPress admin dashboard, and comments are not visible on the website across any language versions, despite being approved and visible when viewing 'All Languages'.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Ensure you create a backup of your website, or ideally, test this on a staging version of your site to avoid any disruptions.
2. Navigate to your WordPress Dashboard > WPML > Support > Troubleshooting and click on the "Remove ghost entries from the translation tables".
3. Execute the following SQL command on your database:
DELETE FROM `np_icl_translations` WHERE `element_type` = 'comment';
Please try these steps and if the issue persists or the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Our next available supporter will start replying to tickets in about 3.39 hours from now. Thank you for your understanding.
This topic contains 3 replies, has 2 voices.
Last updated by Christopher Amirian 3 months, 1 week ago.
Assisted by: Christopher Amirian.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.