Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by marcoM-185 1 week ago.

Author Posts
January 2, 2025 at 1:02 pm #16558833

marcoM-185

Background of the issue:
I am experiencing ongoing issues with credits being lost on my site hidden link. The site seems to think I changed the HostName to an IP address. I have updated the wp-config file with all required information and memory parameters, and I have checked DNS and CNAME settings multiple times. Despite these efforts, the issue persists. When I remove and re-add the site, I often lose credits and have to request support to manually add them back to my account. The site mentioned is the only site I have, with no test or dev environments. Here are the parameters I have set: define('WP_HOME','hidden link'); define('WP_SITEURL','hidden link'); define ('WP_MEMORY_LIMIT', '256M'); define ('WP_MAX_MEMORY_LIMIT', '256M');

Symptoms:
Credits are lost when the site incorrectly identifies a change from DNS domain to IP address.

Questions:
Why does the site think the HostName has changed to an IP address?
How can I prevent losing credits when removing and re-adding the site?

January 2, 2025 at 5:01 pm #16559599

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

According to our system the site was move on the 28th of December.

Did you maybe change the server of this site or did you unregister and register the again?

I have now assigned the 190829 credits from the old site's organisation to the new organisation.

Best regards
Andreas

January 2, 2025 at 5:11 pm #16559615

marcoM-185

No I didn't move it
The problem is random
The error is coming back after days or months
The IP address domain etc did not change
I see the credit back

Still digging into all configuration to find out why it keeps coming back
with thinking I changed the site from domain to Ip addresses
Most of the case it comes back with the same error that I changed from up to domain name

I have tried to disable all plugin updates and removed disabled almost all without been able to find any difference

Today I have increased my memory on WP,