Hi,
This morning i bought 200k credits (order 17740905) and I instructed WPML to translate my site. I assigned 180000 credits to it.
Almost immediately the translation proces stopped. It appears only 92 credits are left and a lot of pages, posts and products seems to be untranslated. In my opinion it is a smaal site: only 12 pages, 4 posts and 12 products (some of them with a few variations).
I tried the translation on a staging site so it is not visible on the front end but you can see the production site on a3woodworks.nl.
I'm using Kadence theme.
Reviewing a translated page and post shows me a messed up layout.
Please help me out here? I've invested a lot of money in credits and it seems that they are gone.
Thanks for contacting us. I've checked our system and I can see that you've used 182272 credits for translations on hidden link .
Please navigate to WPML > Translation Dashboard > Translation Tools > Automatic translation usage reports > Click on "Create Report". Then, download the CSV file and you'll be able to see how many credits are being used for translation on your Website.
Could you check and let me know how it goes?
As for the "translated page and post shows me a messed up layout", could you share the URL of the page/post in question here so that I can check?
Hi Kor,
Thank you for your reply.
I found the report and looking at the results I do see a lot of credit usage.
For instance on: hidden link There are 1388 credits used for the nl_fr translation and also 1388 credits for the nl_de translation.
However, the page does only show the dutch (nederlands) product page. No translated pages available. When looking around this is happening to most of my pages /posts/products.
The 200k credits I bought this morning was based on the estimate WPML gave me.
I'm puzzled. This way it turns out to be a very expensive test.....
You are not able to visit the page mentioned above as it is a protected staging site. If needed I will be happy to provide you with credentials. If so, is there an option to send these to you in a private message (or such)?
Thanks for your reply. Yes, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Thanks for your patience. I can see the translations showing complete, but in the backend, it shows this error message "There is an issue with automatic translation that needs your attention."
Let me check with our 2nd Tier Support and I will come back to you once I've feedback.
Hey Kor,
Thank you for your reply.
Indeed, it is strange that some logs are telling that the translation is complete while no translations are appearing in the front end.
I am a patient guy so I understand that second tier have to take their time.
However, on Thursday morning 07:00 hrs (UTC + 1) I have a presentation for a site I'm rebuilding. This client was working with an different kind of CMS, totally unfriendly and I won the bet to rebuild it. One of my arguments was that translating the website was a breeze. That is what my appointment on Thursday is all about.
It will be a shame when I have to tell them that I tried to translate my own site with WPML and that it was not working out.....
So, imho there is a bit of urgency. When it does work there will be a bunch of credits needed.
Thanks for your patience. While preparing a report, I noticed that most of the pages and posts are translated. Did you do anything on your end just now? Anyway, I paused the Translate Everything Automatically while checking the site.
Hey Kor,
Thank you for you efforts to help me out here.
I only worked on the menus. Just for practicing reasons. I did not do anything further.
I noticed that a bunch of strings are not translated. I.e. add to cart buttons and such.
I hope you will find the culprit as it will be a tremendous tasks otherwise to get sites translated properly.
Again, thanks and I hope to hear soon.
Adri
New threads created by Kor and linked to this one are listed below:
Thanks for your reply. Since the pages and posts are showing fine, I'm going to report the missing translations for your products. As for the strings that are not translated, I've split the ticket here https://wpml.org/forums/topic/some-strings-are-not-translated-3/ so that we can follow up.
Hey Kor,
Thank you for splitting things up a bit.
You mentioned that pages and posts are showing fine but I disagree.... lol
The header of the translated pages is missing.
See for instance the page called "Over ons" (Dutch for About us) and then select a translation.
You will see the header disappeared in French and German but in the Dutch (original version) it is showing fine.
This also happens for the FAQ page and all the pages in the most right column of the footer.
So, in short: the translation of the headers is not reliable at all. In some cases the header is translated and in other they are not.....
So, your help is still much needed as I don't know what to do about it.
BTW the headers are mosly build with Kadence Elements, a very powerful addition to the Kadence theme.
You can find them in: Appearance -> Kadence -> Elements.
For what I can tell those are all set to 'Display on all languages'.
Again, I hope to hear soon......
New threads created by Kor and linked to this one are listed below:
Also, there is one product translated in German and one in french. In the uploaded image you can see that some strings on the single product page is still in Dutch. Maybe wise to also address this in your investigation for the products.
Thanks for your patience. I’ve checked, and it looks like all translations are already stored in the translation memory. The translations appear to have lost sync, possibly due to a server issue while the translation process was running. Because of this, we just need to manually resync the translations here hidden link , and everything should work correctly.
To resync :
-Edit a product
-click on the + button next to the language on the sidebar
-The Advanced Translation Editor loads, and you should see the translated contents. (without any credits/charges)
-Complete the translation.
(let me know if you need a screen recording for this.)
I’ve triggered the translation for this product hidden link
All translations were loaded directly from the translation memory without using any additional credits. After that, I clicked the Complete Translation button, and the product is now fully translated, as shown in the attached screenshot.
As for the strings you mentioned, I believe it's coming from the Woo Templates that I mentioned on your other ticket here https://wpml.org/forums/topic/some-strings-are-not-translated-3/ . Once the templates are translated, they should display the correct language afterwards.
You are right, a lot of translations are in the database and following your pointers shows the translations.
However, it is still very messy and incomplete. A bunch of strings are not translated and has to be reviewed by hand. I noticed that in some blogposts. Ok, I am able to translate them by hand using Google Translate. The reason I gave WPML a chance again was that WPML claims to translate without hassle and with much better results than Google translate or what ever competing plugin. What to do about that?
WPML can't expect from its customers to review all and every page, post or product by hand.....
Second, the products are still a big mess. I translated the Single Product Template to french and German but the pages are shown with the default Woocommerce template and without the header. The header image is in the template so that's to be expected when the Kadence Woo-template is not loaded.
Next are not all images linked correctly in the variations. The main variation image is shown but the gallery images for each and every variation are not. They remain the same as the default product gallery.
Header images (from Kadence elements) are not showing on translated pages, posts, archive pages or products. Short: nowhere.
Sadly, the history repeats itself. Years ago I purchased a lifetime subscriptions but I abandoned WPML due to very poor performance.
I paid 217.80 € for this ultimate poor result.....
Please WPML get your act together and provide me with a working solution. I am about to loose my client over it.
And Kor, believe me, it is not personal. I'm just frustrated. Working two days now to get it fixed and still no good result.
New threads created by Kor and linked to this one are listed below:
