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This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Bobby 3 years, 11 months ago.

Assisted by: Bobby.

Author Posts
May 27, 2021 at 7:56 pm #8862967

binchunk

what's wrong ?

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cURL error 7: Failed to connect to api.wpml.org port 80: Connection timed out

WPML plugin cannot connect to wpml.org
WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

Need help?

See the communication error details and let us know in WPML technical support.

Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

Need help?

See the communication error details and let us know in Toolset technical support.

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May 27, 2021 at 11:16 pm #8863603

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

By the error message, it looks like your server has some firewall that prevents access to external sites.

Please, could you contact your web host and ask about this? They may need to add some WPML URLs in the settings whitelist. If so, add these URLs:

hidden link
hidden link
hidden link
hidden link

These are the domains that WPML needs to access to install or notify the updates or even install the plugins via the Commercial tab.

Let me know your results, please.

NOTE: Retrieve the IPs from these URLs