Currency Conversion Not Working - WPML

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 0 voices.

Last updated by davidH-172 2 months, 2 weeks ago.

Author	Posts
March 31, 2025 at 10:07 am #16878424
davidH-172	Background of the issue: I have currency automation enabled in WPML with USD as my default currency. I want all other prices to be automated based on the USD price. I set a price on a product in USD, and everything looks perfect in the preview. Symptoms: When I view the product on the UK site, it shows as £9.99 instead of £3.15 as per the currency exchange rates and preview. Questions: Why is the currency conversion not reflecting correctly on the UK site? How can I ensure the currency conversion matches the preview? See preview screenshot here; hidden link See exchange rate screenshot here; hidden link See front end here where price is incorrect hidden link
March 31, 2025 at 12:44 pm #16879329
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, Thanks for sharing the debug information. I noticed from it that you're currently using outdated versions of WPML, WooCommerce Multilingual, and some other WPML add-ons. Could you please update all related plugins to their latest versions and then check if the issue still persists? Let me know the outcome once you've done that!
April 1, 2025 at 1:59 pm #16883364
davidH-172	I dont think its very good support to suggest undertaking an upgrade to solve a problem, without knowing if the upgrade is even relevant. Performing this upgrade could well take 10+ plus, and could potentially cause other more serious issues. We were able to resolve the problem with a WPML expert in just a few minutes. There was a typo on the rounding of the uk currency, so it was rounding to 10 places instead of 1. Changing this isntly fixed the problem.