This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was unable to edit text using the Advanced Translation Editor after updating it. The issue seemed to be related to outdated plugins or custom work that was not compatible with the latest WordPress updates.
Solution:
1. We escalated the issue to our second-tier support for further investigation.
2. We identified JavaScript errors and deprecated functions related to the client's theme and plugins.
3. We recommended the client contact the theme provider, "codetipi", to request an update for the theme and associated plugins.
4. We provided a workaround by adding custom XML configuration to register the problematic blocks:
<wpml-config><br /> <gutenberg-blocks><br /> <gutenberg-block type="lets-info-up/block-info" translate="1"><br /> <key name="blocks"><br /> <key name="*"><br /> <key name="content" /><br /> <key name="title" /><br /> </key><br /> </key><br /> </gutenberg-block><br /> </gutenberg-blocks><br /></wpml-config>
5. We instructed the client to apply a small edit to the existing content to allow WPML to detect and refresh the elements for translation.
If you're experiencing a similar issue, we recommend trying the provided workaround. However, this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.
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This topic contains 4 replies, has 2 voices.
Last updated by 1 year, 3 months ago.
Assisted by: Ilyes.