Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: 

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 1 year ago.

Assisted by: Bobby.

Author Posts
June 11, 2024 at 10:46 am #15725850

dawidS-4

Background of the issue:
I am trying to use the Deepl informal engine for the German and Polish versions of my site hidden link. In the settings, I enabled only Deepl and selected Informal.

Symptoms:
The Deepl informal engine doesn't work. It always uses formal language instead of informal.

Questions:
Should I do something else to enable the Deepl informal engine?

June 11, 2024 at 9:44 pm #15729036

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I am currently working on your ticket and will update you once I have some news.

June 14, 2024 at 6:37 pm #15741132

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Quick update to let you know our team is still reviewing this and you will be notified as soon as there is news here.

June 18, 2024 at 6:40 pm #15750646

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

The topic ‘[Closed] Deepl informal engine doesn't work’ is closed to new replies.