[Closed] DeepL is not available for translation WPML Settings.

Hi,

Thank you for contacting the support.

Reference to our recent chat, I've enabled your next reply as private to provide access to the staging site.

Please take your time to go through the debugging steps as following:

1) Take a full backup of your site and database before proceeding.
2) Deactivate all plugins except WPML.
3) Switch to a standard theme like 2024.
4) Check for the issue if it still happens.
5) Then start activating plugins one by one while keeping checking for the issue. This way you 'll be able to pinpoint a conflict where it starts creating the problem.
6) If after activating all plugins you see that it still works fine, then switch to your theme and see if that's causing it.

And let us know your findings.

Regards.

Hello,

According to the description on this ticket you were missing DeepL as a translation engine at WPML > Settings > Automatic Translation.

I can see the engine is available now.

The issue I see here is an error at WPML > Translation Management > Tools.

"Er is een probleem met de automatische vertaling..."

I do find the following error here:

Unknown: open_basedir restriction in effect. File(/opt/elastic/apm-agent-php/src/bootstrap_php_part.php) is not within the allowed path(s): (/home/develop/:/tmp/:/var/tmp/:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/php74/lib/:/usr/local/php74/lib/:/usr/local/php81/lib/:/usr/local/php82/lib/:/usr/local/lib/php/)

The issue further persists when testing only with WPML and a default theme.

The reason seems to be a misconfiguration inside the php.ini file on the server.

I suggest you contact your hosting support regarding this issue or try the following:

1) Edit the php.ini file: Open the php.ini file with a text editor. Look for the line containing open_basedir. This line specifies the allowed directories for PHP. Make sure it includes the path to the bootstrap_php_part.php file.

For example:
open_basedir = /home/develop/:/tmp/:/var/tmp/:/opt/alt/php74/usr/share/pear/:/dev/urandom:/usr/local/php74/lib/:/usr/local/php74/lib/:/usr/local/php81/lib/:/usr/local/php82/lib/:/usr/local/lib/php/:/opt/elastic/apm-agent-php/src/

2) Restart your web server: After editing the php.ini file, restart your web server (e.g., Apache or Nginx) to apply the changes.

3) Verify the target file: Ensure that the bootstrap_php_part.php file exists at the specified location in your code. If it doesn’t exist, create the file or correct the path in your code.

In doubt, please consult the hosting support team for assistance.

Best regards
Andreas