This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Author | Posts |
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May 29, 2024 at 2:06 pm #15684357 | |
jimeH |
Hi, When I'm on the Dutch page of the site and I want to visit "mineralen" under "onze producten", the site changes to English and show a 404 because there is no such page translated yet. The default language is Dutch, but when I check the endpoints of Woocommerce I see that the default language is set to English. I believe this is what's causing the problem and it would be great if I could change the default language to Dutch as well. It is kind of strange that the default language is not set for the entire site. |
May 29, 2024 at 2:36 pm #15684545 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Hi there, Thanks for reaching us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup. Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for yousc and also, ask them to update the MySQL version to 5.6+? |
June 3, 2024 at 10:02 am #15697285 | |
jimeH |
I have updated the email address. You should be able to login now |
June 3, 2024 at 10:43 am #15697493 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I've checked and clicking on the "mineralen" link redirects me to hidden link and it's not showing the 404 not found page. Could you please check and see if this is resolved? |
June 3, 2024 at 12:34 pm #15697892 | |
jimeH |
I changed it because it is a live website. For now I changed it back but the problem is not resolved yet. |
June 3, 2024 at 1:52 pm #15698106 | |
Kor WPML Supporter since 08/2022
Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00) |
Thanks for your reply. I can see some redirection going on here and I'm not sure what's causing this. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site. |
June 4, 2024 at 7:53 am #15700037 | |
jimeH |
Hi, I don't know if you changed any settings, but everything seems to work now. Thank you for looking into the problem. |