This thread is resolved. Here is a description of the problem and solution.
Problem:
The client's development site lost contact with WPML after detecting a new link and could not reconnect to the WPML account. The site was unable to continue without declaring it a copy due to a change in the IP address being recognized as the main link.
Solution:
We identified two separate entries for the client's URL in our system, each with different credit amounts. We merged these entries, consolidating the credits into a single account. This action restored the connection to WPML, allowing the client to see a total of 48,330 credits available. If you're experiencing similar issues with your development site losing contact with WPML or issues related to credit allocation, we recommend checking your account for multiple entries and contacting us for consolidation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
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This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 8 months ago.
Assisted by: Bobby.
