disconnected

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the WPML auto-translate successfully shows translations in the translator editor, but some sections are not translated on the homepage after clicking 'Complete translation'. The translation does not publish, and the pencil mark remains visible.
Solution:
If you're experiencing this issue, we recommend you try updating the page translation. Modify the original page slightly, save it, then navigate to the WPML translation editor and complete the translation again.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 6 replies, has 1 voice.

Last updated by Andrey 1 week, 2 days ago.

Assisted by: Andrey.

Author	Posts
January 31, 2025 at 2:18 pm #16656046
erkanG	Background of the issue: I am trying to maintain a chat connection on my site hidden link using WPML. Symptoms: The chat connection is lost. Questions: wpml website missing translation
January 31, 2025 at 2:19 pm #16656049
erkanG	I did not receive an answer regarding the solution of my problem
January 31, 2025 at 2:49 pm #16656243
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Please open a new change request since we cannot restore the previous one. Otherwise, you can describe your problem with WPML in this support ticket.
February 1, 2025 at 11:02 am #16658210
erkanG	Hello; WPML auto translate is succesfully translated and I shown in the translator editor without problem but when I click the complete translation and I am checking translate some places are not translate in the homepage. Check allame.net Turkish homepage and click the english version (under the page) some places does not translate. How can I solve this issue?
February 3, 2025 at 8:26 am #16661387
erkanG	Hello, WPML auto translate is succesfully translated and I shown in the translator editor without problem but when I click the complete translation and I am checking translate some places are not translate in the homepage. Check allame.net Turkish homepage and click the english version (under the page) some places does not translate. I am sending you 2 screenshot. I see Turkish content translated into English in editor. I click on Complete traslation. It doesn't publish the page after clicking the button. as you can see in the second screenshot, the pencil mark is still there. We need to solve this problem urgently. I am waiting for your urgent answers.
February 3, 2025 at 12:37 pm #16662707
erkanG	I did not receive an answer regarding the solution of my problem
February 3, 2025 at 10:41 pm #16664649
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for the explanation. Have you tried updating the page translation? To do so, please modify the original page slightly, save it, navigate to the WPML translation editor, and complete the translation.