Background of the issue:
I am working on a website developed with WooCommerce and the plugin Wholesale for WooCommerce. I have set up wholesale pricing for products on this site, which requires users to register and log in to purchase at the wholesale price. The website is multilingual, and I have configured the settings in the backend to be Translatable or copy.
Symptoms:
In English, the discounted price appears correctly after logging in as a wholesaler and adding a product to the cart. However, when switching to other languages, the discounted price does not work. I have tried adjusting settings, but the issue persists.
Questions:
Why is the discounted price not showing in other languages?
What settings should I check to ensure the wholesale price works in all languages?
Thank you for contacting WPML support. I'd be happy to assist you on this issue.
I have created a sandbox site here: hidden link
This is a public sandbox site, so only add demo contents, can you set the plugins and see if the problem exists on the sandbox? Please only install required plugins.
Since the issue only happens at your site, Have you tried disabling all non-WPML plugins, switching to one of the default themes, and checking whether the issue still persists or not?
Please remember to create a backup of your site (both files and the database) before making any updates or changes. This is always a good practice.
Further, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.
So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link
I don't see the issue while logedin, the screenshot you provided earlier is from two sections and one is per piece and another is total of 16, so both are correct.
I see $30 for products in both languages, am I missing something here, what should be the expected value.
if you added the 20 products from English, the discount will apply.
But if we switch the lanugage from English to Arabic or spannish, the product price disocunt not applyed in the cart.
I am checking the issue, I found out that Wholesale User Roles (wholesale_user_roles) taxonomy was set as translatable while on the sandbox site, it was set to not-translatable, I changed this on the live site.
Can you let me know if you have made any modifications to the plugin translations settings.
Further, There is a new version of Wholesale For WooCommerce available. View version 2.4.7 details.
Can you please update this plugin on the site as well as disable all caches available and see if it helps?
Can you provide me site packages so I can replicate the site on my localhost and perform further debugging, I tried duplicator plugin but it didn't helped. You can backup wp-content and database and share the link with me.
After a lot of testing, I figured out that the issue is happening with variation products on simple products the issue is not happening.
Upon further checking, I managed to reproduce the error even on sandbox, if I view the products in secondary language, the issue is happening, so to help you further on this issue, I would request you to update the plugin to the latest version on sandbox site. hidden link
Let me know once the sandbox is updated with the latest version of plugin.
The latest version is 2.4.7, so can you please update this plugin to the latest version on sandbox site so I can check this further? If needed I will need to escalate this to our compatibility team.
I can't test it on 2.3.0 and escalate it as we will need latest versions for tests.
Look forward to your reply.
Thanks
The topic ‘[Closed] Discounted price no show on multilignual with Wholesale for woocommerce’ is closed to new replies.
