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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 3 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 9 months ago.

Assisted by: Osama Mersal.

Author Posts
August 29, 2023 at 12:54 pm #14307343

cemalA-2

Hello,

We use our site with two languages Turkish and English. But there are some style differences between TR and EN. As you can see attached, looks like there are two different sites.

resim_2023-08-29_155411723.png
resim_2023-08-29_155350216.png
August 30, 2023 at 6:52 am #14310369

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) Would you please let me know how this page is created and translated?

2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.

Best regards,
Osama

August 31, 2023 at 6:46 am #14317131

cemalA-2

Hello Osama,

We changed our sites design to new one. So some styles came from our old design. I think it caused this situation. Can we reset other language styles?

August 31, 2023 at 6:48 am #14317161

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for your update. It could be a caching issue or saved styles in DB, so I would need to request temporary access to check the issue. (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations need to be changed.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

The topic ‘[Closed] Duplicate theme style’ is closed to new replies.