Edit Loop Grid not picking up translation for Alternative Template

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Supporter timezone: Africa/Cairo (GMT+02:00)

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Last updated by Osama Mersal 21 hours, 53 minutes ago.

Assisted by: Osama Mersal.

Author	Posts
December 22, 2024 at 10:49 pm #16538977
IAN RUDD	Background of the issue: I am trying to have the translation for the MAIN Loop Grid template and the ALTERNATIVE Loop Grid template, but only the Main loop grid shows the translations. I have cleared the WordPress and Server cache, re-saved the translations to display the Pencil icon, and added the same translations to the String Translation to try to override it. The issue can be seen on this page: hidden link Symptoms: The translation for the ALTERNATIVE Loop Grid template is not being picked up. Instead of seeing 'Nos Services' and 'Voir le service', I see 'Our Services' and 'View Service'. Questions: Why is the ALTERNATIVE Loop Grid template not showing the translation? How can I ensure the ALTERNATIVE Loop Grid template displays the correct translation?
December 23, 2024 at 10:59 am #16540029
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
December 24, 2024 at 9:10 am #16543015
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for the access details. I edited the French services archive using Elementor and selected the translated Alt template. (Kindly check the attached screenshot) Please check the hidden link">services page on the front end and let me know if it works correctly. Best regards, Osama