Elementor Builder Second Language is not working

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 15 replies, has 2 voices.

Last updated by Kor 11 months ago.

Assisted by: Kor.

Author	Posts
August 22, 2024 at 11:58 am #16094720
umutO-5	Background of the issue: We translate for 6 different languages on our website. After the translations we made in the Treatments section, Elementor does not work. I can't click the Edit With Elementor button at the top of the translated page, but there is no problem in the main language. The site URL is hidden link. Symptoms: Elementor does not work on translated pages in the Treatments section. The 'Edit With Elementor' button is not clickable on these pages. Questions: Why is the 'Edit With Elementor' button not clickable on translated pages? How can I fix Elementor not working on translated pages?
August 22, 2024 at 2:12 pm #16095317
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for reaching us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
August 22, 2024 at 4:46 pm #16096127
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've tested it and it works fine as shown in this screen recording hidden link . Maybe you can try using another browser and see if it works?
August 22, 2024 at 9:49 pm #16096783
umutO-5	hidden link Please try it.
August 23, 2024 at 10:35 am #16098208
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for responding. I've reviewed the link you provided and was able to reproduce the issue. Upon editing directly on the backend hidden link , I noticed console errors indicating Elementor Pro, as visible in the screenshot I've attached. Please contact Elementor Plugin support and inform them of the error you're encountering. They should be able to provide further assistance with resolving this issue.
August 26, 2024 at 6:16 am #16102426
umutO-5	The error is caused by WMPL. There is no problem in other languages, there is a problem on the translated page. Please fix the problem and don't redirect!
August 26, 2024 at 8:50 am #16103285
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your patience. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded. To guide you further, please adhere to these instructions: 1. View the Duplicator instructions video: hidden link 2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/ 3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files. Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large. Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
August 30, 2024 at 4:57 pm #16125896
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Your files are incomplete. I cannot locate the database. Could you please allow me to create the copy on my own?
September 2, 2024 at 7:56 am #16130290
umutO-5	Yes, you can copy.
September 2, 2024 at 7:36 pm #16133446
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've created a copy of the site and I will investigate this and will come back to you as quickly as possible.
September 4, 2024 at 12:13 pm #16140259
umutO-5	Hello, what's the situation?
September 4, 2024 at 7:18 pm #16142519
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I cannot find a solution to this and I will escalate this further to our 2nd Tier Support for further investigation. I will get back to you once I've feedback.
September 5, 2024 at 9:30 pm #16146894
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Just letting you know that we're still checking on this and we'll come back to you as quickly as possible.
September 9, 2024 at 6:00 am #16153581
umutO-5	Hello, what's the situation?
September 9, 2024 at 7:26 pm #16158654
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Sorry for the delays. We are still working on this and I will come back to you as quickly as possible.

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