Home›Support›English Support›[Resolved] Elementor contact form "Error" message when succesfully submitting the form.
[Resolved] Elementor contact form "Error" message when succesfully submitting the form.
This thread is resolved. Here is a description of the problem and solution.
Problem: You are trying to remove the "error" text that appears when users successfully submit a translated contact form using Elementor. Additionally, redirection after form submission does not work on the translated site, even though it works on the non-translated site. Solution: We edited the translated contact page using Elementor and changed the redirection URL. After testing, the form now works as expected. If you're experiencing this issue, we recommend you try editing the translated page in Elementor and updating the redirection URL.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.
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I am trying to: Remove the "error" text that the elementor form produces when users succesfully submit a translated contact form with elementor form.
This leads to users submitting multiple forms.
When I tried to fix this with a redirect after the submission, this also did not work.
So after the form submission a redirect will take place on the non translated site.
But when I do the same thing on the translated site (with correct string translations) it will not redirect.
Link to a page where the issue can be seen: hidden link
I expected to see: After the submission of the contact form, this message "Het formulier is succesvol verzonden." (which means "The form was sent successfully.")
When I try to load this page with elementor, the page gets stuck on the elementor Loading screen.
In both safe mode on and disabled the page won't load.
Any advice on that?
Please let me know the page's name. Also, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thank you. I will test it now.
Also how do I get the solution to the live website? As this is a copy?
Also there is a seo problem. As soon as I search google for this website, the WPML translated SEO texts will not be found. For example if I search on the Dutch google I will get English results. This is a big problem for the seo.
How do I fix this?
1) For the live site, you need to log in to the Dutch URL and edit this page using Elementor to add the correct link.
2) In our forum, we try to keep one issue per ticket, so may I kindly ask you to open a new ticket for your additional question?
Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
thanks again for the fast reply.
For some reason I am not able to do step 1.
As soon as I visit the .nl/wp-admin it redirects me to .eu
Also when I switch the top flag to .nl and try to edit the contact page in elementor.
The Elementor page gets stuck in the loading screen.
Not sure what is happening, I just checked my windows host file and had some exeptions in there for this website, which I deleted but the problem still remains.
Could you possibly edit this problem in the "live" area as well?
Then my question should be resolved.
Please let me know and I will send the credentials to login.
Thank you so much.
Still not sure why I am not able to edit elementor in other languages but the problem is solved.
Would be great to also know why I can't edit in another language.
