Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to remove the "error" text that appears when users successfully submit a translated contact form using Elementor. Additionally, redirection after form submission does not work on the translated site, even though it works on the non-translated site.
Solution:
We edited the translated contact page using Elementor and changed the redirection URL. After testing, the form now works as expected. If you're experiencing this issue, we recommend you try editing the translated page in Elementor and updating the redirection URL.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 11 replies, has 2 voices.

Last updated by Osama Mersal 1 year ago.

Assisted by: Osama Mersal.

Author Posts
May 27, 2024 at 9:08 am #15672941

dwaynev

I am trying to: Remove the "error" text that the elementor form produces when users succesfully submit a translated contact form with elementor form.
This leads to users submitting multiple forms.
When I tried to fix this with a redirect after the submission, this also did not work.
So after the form submission a redirect will take place on the non translated site.
But when I do the same thing on the translated site (with correct string translations) it will not redirect.

Link to a page where the issue can be seen: hidden link

I expected to see: After the submission of the contact form, this message "Het formulier is succesvol verzonden." (which means "The form was sent successfully.")

Instead, I got: "Error"

wpmlerror.png
May 27, 2024 at 9:47 am #15673057

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please edit the translated page using Elementor and check the form settings.

If the translated page's form has the correct strings but shows an error on the front end, please share screenshots of the form settings.

Best regards,
Osama

May 27, 2024 at 9:51 am #15673076

dwaynev

Hi Osama,
How can I edit the translated page using elementor?
I can only access the original/English page.

Thanks in advance.

May 27, 2024 at 10:06 am #15673206

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please check the following steps:

1- Go to Pages-> All Pages
2- Switch the language from the top admin bar
3- Edit the translated page using Elementor

Best regards,
Osama

May 27, 2024 at 10:19 am #15673358

dwaynev

Hi Osama,

When I try to load this page with elementor, the page gets stuck on the elementor Loading screen.
In both safe mode on and disabled the page won't load.
Any advice on that?

Thanks in advance, again.

loading.png
May 27, 2024 at 10:34 am #15673487

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Please let me know the page's name. Also, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

May 31, 2024 at 10:14 am #15691605

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Dwayne,

Thanks for the access details. Please check the translated contact page. (hidden link)

I edited the translated page using Elementor, changed the redirection URL, and tested the form.

The form works as expected. If the issue persists, please let me know the steps to reproduce it.

Best regards,
Osama

May 31, 2024 at 10:22 am #15691616

dwaynev

Hi Osama,

Thank you. I will test it now.
Also how do I get the solution to the live website? As this is a copy?

Also there is a seo problem. As soon as I search google for this website, the WPML translated SEO texts will not be found. For example if I search on the Dutch google I will get English results. This is a big problem for the seo.
How do I fix this?

May 31, 2024 at 10:24 am #15691617

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

1) For the live site, you need to log in to the Dutch URL and edit this page using Elementor to add the correct link.

2) In our forum, we try to keep one issue per ticket, so may I kindly ask you to open a new ticket for your additional question?
Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.

Best regards,
Osama

May 31, 2024 at 10:39 am #15691802

dwaynev

Hi Osama,

thanks again for the fast reply.
For some reason I am not able to do step 1.
As soon as I visit the .nl/wp-admin it redirects me to .eu
Also when I switch the top flag to .nl and try to edit the contact page in elementor.
The Elementor page gets stuck in the loading screen.

Not sure what is happening, I just checked my windows host file and had some exeptions in there for this website, which I deleted but the problem still remains.

Could you possibly edit this problem in the "live" area as well?
Then my question should be resolved.

Please let me know and I will send the credentials to login.

kind regards,
Dwayne

May 31, 2024 at 10:47 am #15691824

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Dwayne,

Sure, please share the live site access details. Kindly make sure you have a backup before sharing the data.

Best regard,
Osama

May 31, 2024 at 10:52 am #15691829

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

I did the same steps on the live site. Please check if it works as expected. (hidden link)

Best regards,
Osama

May 31, 2024 at 10:55 am #15691831

dwaynev

Thank you so much.
Still not sure why I am not able to edit elementor in other languages but the problem is solved.
Would be great to also know why I can't edit in another language.

Thank you very much Osama.