Elementor Header and footer disappear after updated if WPML

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This topic contains 1 reply, has 2 voices.

Last updated by Osama Mersal 1 year, 4 months ago.

Assisted by: Osama Mersal.

Author	Posts
January 28, 2024 at 12:37 am #15233530
Oman	I am trying to:get a normal behavior of the website, with header and footer Link to a page where the issue can be seen: hidden link + hidden link I expected to see: Header and footer Instead, I got: The content without the Elementor Header and Footer It used to work fine. Since the update it does not work. In the back office , if WPML is activated, i cannot access the page to edit my Elementor header. If i disable WPML, Header and footer work fine. Also , while tryin to fix this i realised the back office is much quicker when i disable WPML. I might try another language plugin to debug....
January 28, 2024 at 11:53 am #15234019
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama

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