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Supporter timezone: Africa/Cairo (GMT+02:00)

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Last updated by Osama Mersal 1 day, 3 hours ago.

Assisted by: Osama Mersal.

Author Posts
April 8, 2025 at 6:12 pm #16910574

beatS-3

Background of the issue:
I am trying to translate an Elementor page that contains image sliders. The issue can be seen on this page: hidden link. I expected to see identical image sliders under rooms like in the primary language: hidden link.

Symptoms:
One slider image is shown twice, and one is ignored. The slider for the room 'BRANDIS' only has one image, but a duplicate one.

Questions:
Why is one image shown twice and another ignored in the translated page's image slider?
How can I ensure the image sliders are identical in both languages?

April 9, 2025 at 12:24 pm #16913379

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please back up your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

April 9, 2025 at 1:48 pm #16914198

beatS-3

By the way, the site ist a clone of the production site.. So feel free to do what is needed to debug.

April 9, 2025 at 3:05 pm #16914797

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. I consulted our 2nd tier support team regarding this issue, and I'll update you as soon as I get an update.

Best regards,
Osama

April 15, 2025 at 2:23 pm #16934620

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your patience. This issue should be fixed in the next WPML release (4.7.4).

After updating the plugin, you might need to make a minor edit to the page in the default language and update it along with its translation.

Best regards,
Osama

April 15, 2025 at 4:17 pm #16935448

beatS-3

Thanks for you feedback and the testing, Osama!

When can I expect that release to be public? Rough estimate?

And do I have alternatives?

That's the only reason the translated website can't go live right now, and it's holding me back.

Thank you and best wishes!

Beat

April 15, 2025 at 4:26 pm #16935514

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Beat,

It will be released around April 22nd.

Best regards,
Osama