Elementor Loop Grid is not giving be mack results

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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 12 replies, has 2 voices.

Last updated by Osama Mersal 10 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
July 22, 2024 at 11:00 am #15986369
antoniosG-2	<b>Background of the issue: </b> I created 'Products Archive' pages for every category on my site using Elementor Loop Grid. The translation was working for all categories until this weekend. No updates were done during the weekend. For the category 'GR: Καλοκαιρινές Προσφορές, EN: Summer Sale, DE: Sommerangebot', I am getting results for GR and EN but for DE the loop grid is empty. I updated everything today except WordPress (installed version: 6.5.5) to the latest version (newest version: 6.6), but the error is still here. The page is this one: hidden link. I have disabled all my cache plugins and cleared the cache as well. <b>Symptoms: </b> For the category 'Sommerangebot', the Elementor Loop Grid is empty for the DE translation. <b>Questions: </b> Why is the Elementor Loop Grid not displaying results for the DE translation of the 'Sommerangebot' category? Are there any specific WPML settings that need to be checked for this issue?
July 22, 2024 at 11:05 am #15986383
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
July 22, 2024 at 11:34 am #15986465
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I edited the German template and selected the translated category. (Kindly check the attached screenshot) Please check the hidden link">page and let me know if it works correctly. Best regards, Osama
July 22, 2024 at 11:43 am #15986505
antoniosG-2	Hi, yes it is fixed. I knew how to do it alone, but the ting is, why is it working in EN and not in DE without the manual change? Shouldn't it work out of the box in EN and in DE the same way? Thanks
July 22, 2024 at 11:46 am #15986508
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Yes, it should, but you might face this issue if the translation is corrupted or needs an update. The manual change workaround forces the translated Elementor template to retrieve the translated category. Best regards, Osama
July 22, 2024 at 11:50 am #15986525
antoniosG-2	Hi, "Yes, it should, but you might face this issue if the translation is corrupted or needs an update." No update was needed according to your interface (pencil icon). How can i check if the translation is corrupted? Thanks
July 22, 2024 at 11:52 am #15986532
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please try the following steps: 1- Edit the template in the default language 2- Add "V2" to the title and update the template 3- Delete the "V2" and update the template 4- Click on the "Spinning Arrows" icon 5- Complete the translation and save it 6- Check the translated template on the front end Best regards, Osama
July 22, 2024 at 11:58 am #15986565
antoniosG-2	Hi, without the manual fix, it is not working. Thanks
July 22, 2024 at 12:07 pm #15986596
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I deleted the translated template and re-translated it, but it's not working without the manual fix. Please let me know when the staging site is available so I can run some tests. Also, please let me know if this issue happens with all German categories or just this one. Best regards, Osama
July 22, 2024 at 12:10 pm #15986658
antoniosG-2	Only with this specific category and it started during the weekend without any update.
July 22, 2024 at 12:11 pm #15986662
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Okay, please let me know when the staging site is available to run some tests. Best regards, Osama
July 26, 2024 at 7:00 am #16007019
antoniosG-2	Regarding the mail from the "support cleanup robot", next week i will provide you access to a staging site for your testing.
July 26, 2024 at 11:30 am #16008407
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for your reply. Your answer will be private, meaning only you and I can access it. Best regards, Osama

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