Elementor pages won't update due to 502 error with WPML enabled

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This topic contains 11 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 6 months ago.

Assisted by: Osama Mersal.

Author	Posts
October 30, 2023 at 12:01 am #14687447
freshoP	I am trying to: Update pages in WordPress Elementor Link to a page where the issue can be seen: hidden link I expected to see: Page updated Instead, I got: Server error 502: Bad Gateway I have confirmed that this only occurs with Elementor when WPML is enabled. Some pages can save fine, but others encounter this issue. When clicking "Update" in Elementor the saving process will time out waiting for response from admin-ajax.php. I have tried increasing our WordPress memory limit to 512mb and this hasn't resolved the issue. This appears to be the same issue as reported here: https://wpml.org/forums/topic/elementor-502-error-when-wpml-enabled/ however none of the suggested resolutions worked for us. In particular I tried the suggestion of adding an index to the wp_postmeta table, and this didn't help ("ALTER TABLE `wp_postmeta`ADD INDEX `meta_value` (`meta_value`(191));"). The WPML plugins I am using are: - WPML Multilingual CMS v4.6.6 - WPML String Translation v3.2.8 - WPML SEO v2.1.0 - I have not installed WPML Media Could you please assist? Thanks, C.J.
October 30, 2023 at 9:44 am #14689709
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. Could you please check if the issue persists in a minimal environment by following these steps? 1- Deactivate all the plugins except WPML CMS, String Translation, Elementor, and Elementor Pro. 2- Switch for a moment to a WordPress default theme like Twenty Twenty-one. If the issue is gone, activate them one by one to see which one there is causing an interaction issue. ❌ Please backup your database before performing the above test ❌ Best regards, Osama
October 30, 2023 at 11:17 pm #14695713
freshoP	Hi Osama, Thanks for assisting. I have disabled all plugins except for the following: - Elementor - WP Engine Smart Plugin Manager (can't be deactivated in our environment) - WPML Multilingual CMS - WPML String Translation I have tested an affected page and the issue is still occurring. Can you please advise next steps? Thanks, C.J.
October 30, 2023 at 11:25 pm #14695721
freshoP	I might add the following. I disabled WPML String Translation and the issue still persisted. I then disabled WPML Multilingual CMS and the issue did not occur.
October 31, 2023 at 2:12 am #14696131
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi C.J, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) – preferably to a test site where the problem has been replicated if possible – in order to be of better help and check if some configurations might need to be changed. Your next answer will be private, which means only you and I can access it. ❌ Please backup your database and website ❌ ✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
October 31, 2023 at 3:03 am #14696249
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I checked the page you mentioned, and it seems to work correctly. (hidden link) If this is not the problematic page, please share the page's URL with me. Thanks, Osama
October 31, 2023 at 3:11 am #14696253
freshoP	Hi, Yes I just checked and that page (which was previously exhibiting the issue) now works fine for me too! However I just tried updating this page (hidden link) and encountered the problem again. Thanks, C.J.
October 31, 2023 at 3:15 am #14696315
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi C.J, Please edit the page in the WordPress editor, click "Translate Independantly", and update the page. After that, please try to edit it using Elementor and let me know if it works correctly. Best regards, Osama
October 31, 2023 at 3:22 am #14696347
freshoP	Hi, I followed those steps and it has resolved the issue for that page! Currently we have all our languages set up as a duplicate of the content from our base language ("International"). How is this affected by clicking "Translate Independently"? IS the link between the base content and the duplicated languages now broken? Our objective is just to update the content in the "International" pages / posts / templates, and for WPML to automatically duplicate it to the other languages. Thanks, C.J.
October 31, 2023 at 3:29 am #14696367
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, It seems that the duplication process is corrupted. I suggest clicking this button on all your pages/posts in the International language (Default language). After that, make the edits you need and duplicate them in bulk via WPML-> Translation Management. Best regards, Osama
October 31, 2023 at 3:34 am #14696379
freshoP	Ok, thanks. Is there any way to prevent it being corrupted? Are you able to submit a bug report about this so it will hopefully be fixed in a future update? Thanks, C.J.
October 31, 2023 at 3:36 am #14696381
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I tested the function in a sandbox site, and it worked as expected. This issue could ba an exception on your site/DB. Please create a new test page in the default language and duplicate it to other languages to check if the function will work correctly. Best regards, Osama
October 31, 2023 at 3:53 am #14696389
freshoP	Thank you for all your help, much appreciated. I will do some further testing as you suggest.