I am trying to:
We have had an issue where Elementor Pro global widgets are not showing the translated global widget even though those widgets were translated. We began using a workaround of manually placing the translated global widget on the translated page one by one. However this is extremely labor intensive and I am concerned about unforeseen issues in doing it this way. I would like the intended functionality to work as per wpml documentation about Elementor.
Link to a page where the issue can be seen: hidden link
This sreenshot: hidden link
shows a global widget as an example on a translated page. The page is translated into Spanish. The global widget shown has also been translated into Spanish using the method described here: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-global-widgets
I expected to see:
A translated global widget appear in the translated language on the translated page
Instead, I got:
The untranslated global widget on the translated page
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Are you translating this content automatically as a background task?
I am asking, as I would like to know if you can actually confirm that the strings of those Global Widgets are appearing on the WPML Translation Editor when translating them.
Is this the case?
Please verify at Templates > Used Templates > Widgets by opening the WPML Translation Editor (Pencil icon) for your affected and already translated global widgets.
If not, then you might be using Custom Elementor Widgets coming from Addons and those widgets might not have yet a proper wpml-config.xml configuration in order to be translatable with the WPML Translation Editor.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Did you already test this in a minimal setup, which means only with Elementor and WPML?
Also, please try testing with the Twenty Twenty-One Theme.
Does the issue keep occurring when using only Elementor PRO, WPML, and the Twenty Twenty One Theme?
I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.
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Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
When trying to open your example content /hunting-accident-lawyer/ in Elementor the page is not loading and Elementor suggests opening in save mode, which also does not work out on my test - not even if I disable WPML.
There are further various errors on the browser debug console that are not related to WPML either. See screenshot.
Your site is using an outdated version of Elementor PRO Version 3.14.1 while the latest version is 3.16.0.
Could you please first update Elementor PRO and then test again if the issue persists?
With the assistance of Elementor support, we found that the issue with loading the editor was only occurring when attempting to edit that one page. They tested it with 0 plugins other than elementor activated and also rolled the version back.
The WMPL issue however is not restricted to that page.
But I have staff working edits and so I can not pursue a solution to this if it means turning plugins on and off while they're working as that would prevent them from doing their work.
I do not believe this WPML is due to a plugin conflict as I had previously noted having tested that. But if you need to turn off plugins in order to further provide support, then I'll need to put this ticket on hold for a day or two.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I wanted to try to create a new test page on your site in order to add a few global widgets and test their translation, but Elementor is still not opening.
This is also the case when testing only with Elementor activated.
This is very odd, as this is not supposed to happen on such a setup.
Please consult Elementor Support and get back to me once the site is working as expected.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
This is odd, but I realize now why I get those errors.
According to Microsoft Edge, all your test sites are marked as "Dangerous" and reported as unsafe - we use Cloudways ourselves and we can confirm such issues on our Cloudways Apps when running only Elementor.
Now, I tested this with Google Chrome and I appear to be able to use Elementor in new content in this case, but your old content is still not editable in Elementor for me.
It is really odd, but you should contact Cloudways about this, as there are various errors on the debug console when trying to open Elementor on existing content.
About the issue with the Global Widgets:
IMPORTANT:
First, please go to WPML > Settings > Custom Fields Translation > Show system fields and set the field and set field _elementor_conditions to "copy".
Then apply again the translation of your Elementor templates and Global Widgets.
This will make sure that the display conditions are set properly for all templates.
I then tested only with Elementor and Elementor Pro on a new page using a global widget and the translation works as expected.
I then enabled all plugins again and the page remains to work, even after adding more global widgets and translating it again.
As you can see I tested all your global widgets successfully: hidden link
This is why I can not confirm any issue when testing with new content.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Yes, indeed - it appears that setting "_elementor_conditions" to copy solved this problem.
I actually asked our compatibility team a long time ago to have this field by default set to "copy" but for some reason, they decided to not set it this way by default, as other clients might not expect such default settings.
Best regards
Andreas
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