I've created a ticket for this issue with Elementor text widgets in the past but my issue isn't completely solved.
Despite having defined Elementor text widgets in the custom XML configuration section (Custom XML.png), I still don't see some of my text widgets when I'm trying to translate from French (my website primary language) to English.
In the screenshot, Collaboration Artistes page 01.png, there is an elementor text widget between the title "Service aux Artistes:" and the button "Nos engagements" that starts with the sentence "Notre ambition est d’être un relais ..." but it doesn't appear on the translation page (Collaboration Artistes translation page 01.png screenshot).
As attached, all my website resources are in the green (Resources.png)
Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Yes, they have reappeared as if by magic! 😉
Could you tell me what the issue was so I can solve it next time it occurs?
Should I consider this issue as resolved?
Thank you.
Hello,
I'm coming back to this ticket because my problem isn't solved completely.
In your reply you stated that "The custom XML for the text-editor widget was not correct, so I deleted it and updated the page in the default language, which fixed the issue."
I thought that you had modified my custom XML but I noticed that you had completely deleted it.
I had defined the XML for text widgets defined by my theme (Essentials) as well as Elementor text widgets. Will I lose translation for those (Essential theme) widgets?
My problem still wasn't solved in other site pages. I had to go into each page, copy the text from the widget, create a similar text widget, paste the same text, and delete the old text widget to see them appearing in the translation editor.
Is this behavior expected or should I do something to avoid having to do this manually for translated pages?
Thank you.
2) The behavior is not expected; the segments should appear after updating the page, but this behavior is understandable; hence, creating a new widget will register the strings correctly.
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