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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues with your header translations not being displayed on the front-end of your site, particularly with elements created by Elementor, even after trying all the troubleshooting options.
Solution:
First, ensure that you have translated the header template. Then, verify that the translated template has a unique title and slug, different from the default language page. Next, translate the header ID through WPML-> String Translation. Finally, check if the translated string appears correctly on your site.

If the solution provided here does not resolve your issue, or if it seems outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us on the WPML support forum.

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This topic contains 6 replies, has 3 voices.

Last updated by Osama Mersal 9 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author Posts
March 11, 2024 at 9:22 pm #15397305

nathanO-5

Hi,

I have just translated my header, but these translations not being displayed in the front-end of my site. This same problem applies to almost all elements created by elementor.

I have already tried clicking all the buttons on the troubleshooting page, but unfortunately without success. Can you help me further with this?

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March 11, 2024 at 11:34 pm #15397507

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi,

I can see in your screenshot that this string is part of an Elementor template, is that correct?

If yes, please review the template and verify with me that it has been 100% translated. (outside of String Translation and instead in the Translation Editor as shown in the following documentation)

Related Documentation:
https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates

March 12, 2024 at 11:59 am #15399253

nathanO-5

It is indeed a Elementor template, but the template isn't showing in the Translation Management. Only in the String Translations tab, the header template (#2711) is displayed.

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March 12, 2024 at 12:14 pm #15399326

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm Osama from WPML forums support. I'll be glad to help you today.

I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and Theme and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

March 12, 2024 at 1:52 pm #15399846

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the access details. Please translate this header template. (hidden link)

After that, please check if the mentioned string will work correctly.

Best regards,
Osama

March 12, 2024 at 3:35 pm #15400373

nathanO-5

Hi, I tried, but unfortunately it still doesn't work.

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March 12, 2024 at 3:44 pm #15400425

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Please ensure that the translated template does not have the same title and slug as the default language page.

After that, please translate the header ID via WPML-> String Translation. (hidden link)

Please check if the translated string appears correctly. (hidden link)

Best regards,
Osama

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March 12, 2024 at 9:06 pm #15401622

nathanO-5

Changing the header title solved the issue for me. Thanks!