Emojis and special characters like "&" are not saved in translations

This thread is resolved. Here is a description of the problem and solution.

Problem:
After the latest plugin update, you are no longer able to save emojis or special characters.
Solution:
We recommend trying the following steps:
1. Open the page in the Translation Editor.
2. On the right-hand side, click on the settings icon.
3. Enable "Use the previous version of Advanced Translation Editor".
Please note that this issue is a high priority for us, although we cannot provide an estimated time for when a fix will be released.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket at WPML support forum for further assistance.

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Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Marsel Nikolli 1 year, 8 months ago.

Assisted by: Marsel Nikolli.

Author	Posts
August 8, 2024 at 2:37 pm #16053451
maciejK-30	Background of the issue: After the latest plugin update, I’m no longer able to save emojis or special characters like "&" in my translations. I only realized this issue after translating several pages, and now I need to review all of them. While I can manually add emojis or special characters using a string translation tool, this isn’t possible when translating an entire page. Additionally, I’ve noticed that new inputs, hovers, and buttons are displayed incorrectly in Safari, making them difficult to use. Symptoms: Emojis and special characters like "&" are not saved in translations. New inputs, hovers, and buttons are displayed incorrectly in Safari. Questions: How can I resolve the issue of emojis and special characters not being saved in translations? What can be done about the incorrect display of new inputs, hovers, and buttons in Safari?
August 8, 2024 at 3:20 pm #16053600
Marsel Nikolli	Hi, Thank you for contacting WPML Support, I will gladly help you. This has already been escalated to our developers, as a workaround, can you try the following: Open the page in Translation Editor, on the right-hand side there is a settings icon, click on it and enable "Use the previous version of Advanced Translation Editor" * The issue is a high priority, but we can't provide an estimated time of when a fix/patch will be released. Let me know if that works out for you and thanks for understanding. Kind regards, Marsel
August 9, 2024 at 1:27 pm #16056638
maciejK-30	It helped, thank you for guiding me!