[Resolved] Error in CSS Code of the translated page

Hello,

Thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Can you please check if the issue is the same as described in this errata?

If so, please try to follow the workaround:

- Back up your website files and database.
- Add this code snippet to your theme’s functions.php file:

function wpml_compsupp_5527_wpml_pb_copy_meta_field( $value, $translated_post_id, $original_post_id, $meta_key ) {
    if ( '_cornerstone_settings' === $meta_key ) {
        return WPML_PB_Handle_Custom_Fields::slash_json( get_post_meta( $translated_post_id, $meta_key, true ) );
    }
    return $value;
}
add_filter( 'wpml_pb_copy_meta_field', 'wpml_compsupp_5527_wpml_pb_copy_meta_field', 10, 4 );

Thank you, please let us know.
Mateus

Hello,

Did you try to update the original content and apply the translation again with the WPML Translation Editor after adding the workaround?

Best regards
Andreas

The WPML Translation Editor should make sure to keep the same layout and design in all languages.

The workaround, which my colleague suggested might not be suitable here, as it is intended for pages that should use different CSS settings per language.

Do you translate this content directly on Cornerstone or with the WPML Translation Editor?

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose. This step would only be required if the issue is replicable on such a staging site.

If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.

If you are unable to provide such a copy of the site for testing, please let me know on this ticket.

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Hi,

as my colleague Andreas is unavailable today, I will be taking over your ticket.

Try opening both pages directly in Cornerstone and compare the CSS from there. Are all the elements, including HTML IDs, identical?

If access to your site is not possible, you can easily create a duplicator package as described here. It only takes a few minutes, and you can use the built-in filters to exclude wp-content uploads or other files like backups and media to reduce file size.

If access to your site is not possible, you can easily create a duplicator package as described here: WPML Support Instructions. It only takes a few minutes, and you can use the built-in filters to exclude wp-content uploads or other files like backups and media to reduce file size.

If you need to remove sensitive information first, you can run a script on a staging version and create a copy from there: Removing Personal Information. No additional WPML license is needed for this step, as we deploy this locally.

Best Regards,
Marcel