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Tagged: Exception
This topic contains 4 replies, has 2 voices.
Last updated by Nicolas V. 1 year, 8 months ago.
Assisted by: Nicolas V..
Author | Posts |
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September 14, 2023 at 6:33 pm #14399331 | |
mauricioB-8 |
I am trying to: Link to a page where the issue can be seen: Instead, I got: Not Found |
September 15, 2023 at 1:14 pm #14403387 | |
Nicolas V. Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hi, Welcome to the WPML support forum. To help speed up the support process, I've enabled a private message for submitting the debug information for this support ticket. Please follow these initial debugging steps: --- While waiting for that information, here are some initial debugging steps for 404 errors. |
September 18, 2023 at 12:47 pm #14412009 | |
mauricioB-8 |
After we confirm paid plan of wpml the links are not working. We always use this url option: hidden link But now it stop to work |
September 18, 2023 at 9:46 pm #14415501 | |
Nicolas V. Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hi, IT seems that WPML detected a change in URL. Please go to "Dashboard or "WPML > Translation management" to see the banner "Site copied or moved" and select "This is a copy". By the way, I visited your site and the URL format seems to be "Language as a parameter" If the issue persist after that, to save time, could you please provide me with a temporary admin access (wp-admin and FTP) – preferably to a test site where the issue has been replicated – so I can further investigate. I will activate a private field for your next answer where you can provide that information safely (this field is only visible by you and the support team). Don't share your own admin account, create a new one that you will delete when we finish troubleshooting. IMPORTANT: Before we proceed, please backup your site and database. |
September 19, 2023 at 10:04 pm #14425555 | |
Nicolas V. Supporter
Languages: English (English ) French (Français ) Timezone: America/Lima (GMT-05:00) |
Hello, Thanks for the access. I followed the instructions below and couldn't reproduce the error 404.
For me hidden link and hidden link are working correctly. Here is a video of my intervention: hidden link Note that because we're working on a production site, I set languages back to "parameters" to let the site as it was before I had access. |
September 20, 2023 at 12:34 pm #14430137 | |
mauricioB-8 |
Hello Nicolas, Everything working fine now. Thank you! |