This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an error screen when a specific admin tries to log in, which is suspected to be caused by the WPML plugin.
Solution:
We recommend checking if the affected admin user has their name, surname, and email correctly set up in their wp-admin profile page. Additionally, log in with a different admin account and navigate to WPML -> Translation Management > Translators. Here, verify if the problematic user is set up as a translator and ensure they have at least one language pair assigned.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 1 reply, has 2 voices.
Last updated by 3 months, 4 weeks ago.
Assisted by: Mateus Getulio.
