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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue with WPML's Advanced Translation Editor not being activated due to an API authentication error related to an inactive access key. The client did not receive any email to confirm the access key and there have been no recent changes to the website.
Solution:
We recommend the following steps to resolve the issue:
1. Disable all other plugins to ensure they are not interfering with WPML's functionality.
2. Navigate to WPML → Translation Management to check for any prompts.
3. Unregister and re-register your site's key:
- Go to Plugins → Add New, click the Commercial tab, and select Unregister WPML from this site.
- After the page loads, click on Register WPML. Follow the prompts to get a new key for your site from your WPML account, setting it as a Production site.
- Copy the new key and paste it in the Commercial tab. Delete the old site key in your WPML account.
4. If the error persists, please provide a screenshot of the WPML → Support → Advanced Translation Editor Error page.
5. If WPML was deactivated/reactivated, rest assured that translations and settings are preserved in the database, but ensure to back up your site beforehand.
Additionally, if a translation job seems stuck, make a minor edit to the original page and save it to update the translation status, then reattempt the translation in the WPML Translation Editor.

If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 20 replies, has 0 voices.

Last updated by maxS-5 3 days, 5 hours ago.

Assisted by: Andrey.

Author Posts
June 30, 2025 at 8:43 am #17181933

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

I have added the email in the following private reply.

July 1, 2025 at 5:54 pm #17189760

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for the details.

I need to install the Adminer plugin to check the database entries. Let me know if this is okay to install.

July 2, 2025 at 7:32 am #17191125

maxS-5

Yes, this is fine

July 2, 2025 at 1:15 pm #17193291

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you. I’ve corrected some WPML-related records in your database, so everything should be working properly now.

July 2, 2025 at 2:51 pm #17193877

maxS-5

Hi Andrey, thank you for the support. However, when I click on the most recent page in the translation queue I now see this error. Thanks

Screenshot 2025-07-02 164933.png
July 2, 2025 at 2:56 pm #17193893

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

The translation job is likely stuck. To trigger a new one, please follow these steps:
1. Make a small change to the original page (e.g., add a word or punctuation) and save it.
2. This should update the translation status.
3. Then, go to the WPML Translation Editor to reattempt the translation.

July 4, 2025 at 7:20 am #17200029

maxS-5

Thank you! That has worked.