[Resolved] Errors on Italian Single Product Page

Hi,

Thank you for contacting WPML Support, I will gladly help you.

Would it be possible to check if the issue happens in a minimal setup, meaning:

- keep the theme you have
- keep active only WPML/WCML plugins and must-have plugins
- disable all other plugins

After, check if the issue is still happening.

* Please clear the website's cache after you switch to the minimal setup.

Note: Please make sure you have a full backup (files & database) before trying anything on your website.

Let me know how it goes,
Marsel

Hi,

Thank you for the update.

I would need temporary access to your website to investigate this issue and understand it better.

Please fully back up your site (files and database) and confirm it in your next reply.

I would need to access your site's WP-admin.
Your next reply is set to private for you to provide the username and password details.

Thanks,
Marsel

Hi,

I've checked further and when trying to edit with Elementor editor the single product template shows like in the attached image (on the console log there are errors showing as well).

Will it be possible to delete and re-translate the template page and check if the issue persists? If it does, try checking in a minimal setup by keeping the theme you have active, disabling all the plugins except the WPML/WCML ones and any necessary plugin to run the theme.

Let me know how it goes,
Marsel

Hi,

Thank you for the update.

To further troubleshoot the issue I would require a copy of your website to test it locally and further escalate the issue if needed.

You can use the Duplicator plugin to create a copy of your website and upload the backup on a file-sharing website (Google Drive, Dropbox, etc.), please send me the link to download the backup after.

* Please try to minimize the size of the backup file by excluding unnecessary media files or backup folders that might be in the "/wp-content/" folder.

I’ve set your next reply as private so you can provide the backup link.

Thanks,
Marsel

Hi,

1- You don't need to buy or use a premium version of Duplicator, you can get a backup with the free version without any problems (I can try creating a backup package if it's on for you - please confirm in your next reply)

2- I am not able to access the staging site you shared before.

Looking forward to your reply,
Marsel

Hi,

I've checked further on the staging site, and upon disabling all the plugins except the WPML/WCML ones, a fatal error appeared on the product page in Italian (the error is shown in this link: https://pastebin.com/LwxAYstx).

It seems that the error was caused by the wrong translation of the string '%s quantity' in the context of WooCommerce. The "%s" refers to a string, not a simple % (please check the attached image showing the wrong translation).

I've corrected it and on the staging site, it is working correctly.

Please try checking it on the production site, and let me know if the issue persists.

Regards,
Marsel