This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to translate product filters from English to German using the 'Be Rocket' plugin for product attributes, but the translations are not working despite following the usual process. Solution: We recommend the following steps to resolve the issue: 1. Ensure that the staging site is accessible. 2. Navigate to WPML -> Support -> Troubleshooting. 3. Execute the functions listed there one by one. For reference, see the screenshot: https://prnt.sc/zj1idMzRpBAQ 4. Edit a product that has the problematic attribute in the default language. 5. Make a minor edit and update it. 6. Update the translation of that product.
Please ensure to back up your database before performing the above steps.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance: Contact WPML Support
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tell us what you are trying to do?
I want to translate the English Filters to German, yet they dont work (please look at the two screenshots).
To only translations that seem to work are:
Playercount --> Spielerzahl
Origin --> Herkunft
Language --> Sprache
For the others I dont do anything different, but it does not work.
Is there any documentation that you are following?
I use "Be Rocket" to make product filters. These filters are based on product "Attributes" not "Categories".
Once I created the Filters I translate them and add the code to the short code element in Elementor
Is there a similar example that we can see?
Dont know
What is the link to your site? hidden link (My screenshots come from the staging website, thus it may look a bit different from what you see on the live website)
Maybe it has to do something with the fact that the games which are connected to an attribute do not get taken over by WPML.
I have restated the process of translating everything. When I wanted to translate the variable "Casual" with 72 games in it (see first screenshot), it did translate but without the games (see second screenshot).
I fixed it all, but one filter ("Target Group") still does not work. I am unable to change the language of the individual groups within the attribute (see screenshot). Can you tell me how I can translate them to German? For some reason, it worked with all the other categories.
Thanks for contacting WPML forums support. I'll be glad to help you today.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. Please go to WooCommerce-> WooCommerce Multilingual-> Attributes tab, select the "Target Group" attribute, and translate the terms. (Kindly check the attached screenshot)
After that, please check if the attribute will work as expected.
Progress, I managed to translate all terms but it did not take the products into account. They are all 0 (see screenshot). There should be products attached to each attribute.
The provided staging site doesn't work. Please check it.
If it works at your end, please try the following steps:
1- Go to WPML-> Support-> Troubleshooting
2- Run the functions one by one (Kindly check this hidden link)
3- Edit a product that has this attribute in the default language
4- Make a minor edit and update it
5- Update its translation
❌ Please backup your database before performing the above steps ❌
We use cookies to optimize our website and services. Your consent allows us to process data such as browsing behavior. Not consenting may affect some features.
Functional
Always active
Required for our website to operate and communicate correctly.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
We use these to analyze the statistics of our site. Collected information is completely anonymous.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
These cookies track your browsing to provide ads relevant to you.
