I've completed all the troubleshooting steps, but the issue with the homepage's content persists.
I also performed some tests on my website with a similar setup, but couldn't reproduce this behavior.
Do I have your permission to download the clone/snapshot of the website? This will help us investigate this further without affecting the actual website.
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, WPML Multilingual CMS.
First, visit your website (hidden link) and check for any visible issues. Next, visit the page where the error was caught (hidden link) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
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To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information:
WordPress version 6.5.3
Active theme: GeneratePress Child (version 0.1)
Current plugin: WPML Multilingual CMS (version 4.6.11)
PHP version 8.2.19
Hi,
can you answer me, I don't know what's going on!
I need to be informed, I'm losing customers, if you don't do anything, I'll be forced to buy another plugin, I can't wait!
Digital marketing is launched, the website was working well, let me know!
It's very unpleasant to wait without knowing if you're doing something or not, do you understand?
Thank you for the permission and I've downloaded the website's clone.
The email about the error is related to a broken connection with the automatic translation service. I was working on the website last night and was able to reset the connection and fix that error.
I can understand the urgency of the situation and working to resolve the homepage's translation issue with the highest priority. Will share the findings as soon as the testing on the website's clone is completed.
> I do the manual translation directly on the page, it can't stay like that. Could this pose a problem for the system?
- I added manual translation to the corresponding language pages on your website's clone and it worked. And it shouldn't be a problem for the translation system.
Here are the steps that I took on the clone:
1). These are the pages that are set as the homepage in each of the languages and are also set with the correct translation connection:
a). FR
Page title: Accueil
Page ID: 324
b). TH
Page title: ยินดีต้อนรับ
Page ID: 13421
c). EN
Page title: Home
Page ID: 13425
I added manual changes to the content of these pages in the Thai and English versions of the homepages and they started showing correctly on the website's clone.
Live Website:
On the live website, I see that these pages have been changed and some of them are deleted and are in the trash.
I would recommend, deleting their duplicate pages and restoring the original ones with the IDs mentioned above from the Trash.
You can go to WP Admin -> Pages and see pages defined in each language by using the language navigation at the top.
( example screenshot: hidden link )
Also, make sure that the correct page is set as the Homepage for each language at WP Admin -> Settings -> Reading.
You can use the language selector in the top admin bar to view the settings for each language.
( screenshot: hidden link )
If done correctly, when you open these homepages in other languages for editing, they'll correctly show as the translation of the original page 'Accueil':
Hi,
I wasted time doing what you asked, but it's not working, and now do I have to wait another day for you to respond?
I don't understand, if it works for you, do the same on my live site and the problem will be solved. And above all, if you see a problem, it will save me from wasting any more time.
Your message ends with "If done correctly"
well NO, I did as you said, AND IT’S THE SAME!!!!!!!!!
ok, I had restored an old backup, but now, I have the old issue :
the link in the top don't change for thai or english translation,
ilt's done in string translation and elements, can you solve it ?
I solved everything myself by restoring the old backup, but I lose a lot of work.
The front page are ok now, same before.
I cannot be sure of your plugin, and even worse, of your support, because this problem occurred on its own, and you were not able to resolve this serious problem : I will request a refund.
The topic ‘[Closed] front page stay in thai language after translation’ is closed to new replies.
