This thread is resolved. Here is a description of the problem and solution.
Problem:
The client needed to translate strings for the GDPR Cookie Consent plugin on their bilingual EN/FR website but was unable to find the strings following the documentation provided by another plugin's website.
Solution:
1. We suggested that the client should enable the "Look for strings while pages are rendered" option in WPML > String Translation. After checking this option, they should visit the front end of the page where the string appears and then return to WPML > String Translation to search for the string.
2. If the strings were not found in WPML > String Translation, we advised that they might be added as admin text. We provided a link to our documentation on how to find and translate admin text strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
3. We clarified that there was a confusion with the plugin documentation the client was following. The plugin they are using is from mooveagency, not webtoffee. We provided the correct documentation link for translating the GDPR Cookie Consent plugin by mooveagency:
https://support.mooveagency.com/topic/wpml-compatibility/
Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket in the WPML support forum: https://wpml.org/forums/forum/english-support/.
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This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 8 months ago.
Assisted by: Mihai Apetrei.