getting an error 500 on my website when trying to view my pages in the backend

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Tagged: Exception

This topic contains 8 replies, has 2 voices.

Last updated by Bruno Kos 1 year, 3 months ago.

Assisted by: Bruno Kos.

Author	Posts
March 1, 2024 at 7:56 am #15361196
alexS-88	Hi there. I'm getting an error 500 on my website when trying to view my pages in the backend. I've deactivated all plugins and activated them one by one. The error seems to happen when I activate the WPML Multilingual CMS plugin
March 1, 2024 at 8:33 am #15361342
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can I ask you the following? In order to debug this issue, I will install Duplicator plugin, will create packages and will try this on my localhost and escalate further to 2nd tier. I will exclude all the media files, etc, to keep the package minimal. https://wpml.org/faq/provide-supporters-copy-site/ Let me know if this is OK with you. If yes, I will need WordPress admin username and password so I could do this. I marked your next reply private so you can safely add this information. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
March 1, 2024 at 9:30 am #15361706
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	For which language does it occur? For me it works when trying to list pages in any language.
March 1, 2024 at 9:33 am #15361754
alexS-88	Any language other than EN. I tried using pt also like you did, but it wasn't working
March 1, 2024 at 9:34 am #15361755
alexS-88	Are you able to do this on my live site or your local version?
March 1, 2024 at 9:39 am #15361841
alexS-88	I also checked the logs again and saw this, hope it helps. [Fri - - [Fri Mar 01 09:36:00.497084 2024][Fri Mar 01 09:36:00.497084 2024, [proxy_fcgi:error, [pid 30556:tid 140591845332736, [client 197.255.156.195:0, AH01071: Got error 'PHP message: WordPress database error Duplicate entry '1009634-en-ca' for key 'trid_lang' for query INSERT INTO `wp_ic............on, WP_Hook->apply_filters, WPML_Admin_Post_Actions->save_post_actions, WPML_Post_Translation->after_save_post, WPML_Post_Translation->maybe_set_elid, SitePress->set_element_language_details, WPML_Set_Language->set, WPML_Set_Language->insert_new_row' [Fri - - [Fri Mar 01 09:30:23.881234 2024][Fri Mar 01 09:30:23.881234 2024, [autoindex:error, [pid 28396:tid 140591534769920, [client 31.217.31.7:0, AH01276: Cannot serve directory /home/932407.cloudwaysapps.com/vczprznjgs/public_html/wp-content/plugins/sitepress-multilingual-cms/res/flags/: No matching DirectoryIndex () found, and server-generated directory index forbidden by Options directive, referer: hidden link [Fri - - [Fri Mar 01 09:14:18.331180 2024][Fri Mar 01 09:14:18.331180 2024, [proxy_fcgi:error, [pid 28396:tid 140589244872448, [client 197.255.156.195:0, AH01067: Failed to read FastCGI header [Fri - - [Fri Mar 01 09:14:18.331257 2024][Fri Mar 01 09:14:18.331257 2024, [proxy_fcgi:error, [pid 28396:tid 140589244872448, (104)Connection reset by peer: [client 197.255.156.195:0, AH01075: Error dispatching request to : [Fri - - [Fri Mar 01 08:30:25.934907 2024][Fri Mar 01 08:30:25.934907 2024, [proxy_fcgi:error, [pid 28354:tid 140590737856256, [client 197.255.156.195:0, AH01071: Got error 'PHP message: objectcache.debug: Flushing object cache... require_once('wp-admin/admin.php'), require_once('wp-load.php............y_filters, RedisCachePro\\Plugin->maybeLogFlush; PHP message: objectcache.debug: Flushing object cache... WPML_Upgrade->run_command, WPML_Upgrade->maybe_run_admin, WPML_Upgrade->mark_command_as_executed, WPML\\Upgrade\\CommandsStatus->markAsExecuted' [Fri - - [Fri Mar 01 08:29:47.613623 2024][Fri Mar 01 08:29:47.613623 2024, [proxy_fcgi:error, [pid 28396:tid 140591568340736, [client 197.255.156.195:0, AH01071: Got error 'PHP message: objectcache.debug: Flushing object cache... do_action('wp_ajax_wpml-tm-ate-source-id-migration'), WP_Hook............s->markAsExecuted, wp_cache_flush, apply_filters('pre_objectcache_flush'), WP_Hook->apply_filters, RedisCachePro\\Plugin->maybeLogFlush', referer: hidden link
March 1, 2024 at 9:50 am #15361966
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It is on your site: hidden link Maybe try a different browser, or incognito mode?
March 1, 2024 at 9:55 am #15362045
alexS-88	I tried it in incognito. and still doing the same thing, unfortunately
March 1, 2024 at 12:22 pm #15362894
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I asked several of my colleagues try this, it also works for them, so I'm not sure what to suggest at this point.