Gravity Forms issue

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where after sending Gravity Forms for translation they do not appear in the translation queue, follow these steps to resolve the issue.

Solution:
1. Go to WPML > Support > Troubleshooting and apply the WPML Troubleshooting options.
2. Switch to manual translation in WPML > Settings.
3. Navigate to WPML > Translation Management > Jobs.
4. Cancel the existing translation job for the form.
5. Resend the form for manual translation from WPML > Translation Management and select your user as the translator.
6. Take and translate the job from WPML > Translations. If it opens in ATE, it may be automatically translated.
7. Complete the translation.
8. Switch back to Automatic Translation, and the forms should now appear in the Translations queue.

You now have two options:
- Either go to WPML > Translations and click the "Translate" or "Take and Translate" buttons to translate the forms manually.
- Or cancel the jobs, switch back to automatic translation, and send the forms for automatic translation.

Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket on our support forum.

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Tagged: Exception

This topic contains 1 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 2 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
March 15, 2024 at 12:12 pm
royH-4	To reproduce: 1. WPML > Translation Management; 2. Select the top two Gravity Form items; 3. Send them to translation "Translate myself"; 4. Go to the queue, no elements will be found;
March 15, 2024 at 1:11 pm
March 15, 2024 at 6:14 pm #15415862
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hello Roy, Thank you for contacting the support. I just checked and did some WPML Troubleshooting options (WPML -> Support -> Troubleshooting). After that I followed these steps to manually update the translations of a Gravity Form (i.e. Quebec/Canada Company Incorporation): - Switched to manual translation (i.e. Translate what you chose) in WPML -> Settings. - Then went to WPML -> Translation Management -> Jobs (this tab appears when the said mode is active). - Cancelled the existing job for the said form. - Resent it for manual translation from WPML -> Translation Management and select my user as translator from the basket. - Took and translated it from WPML -> Translations. In this case it opened in ATE and was automatically translated. - Completed the translation and it was just fine. After that I switched back to Automatic Translation and the 2 forms "Quebec/Canada Company Incorporation" and "[Subform] Shareholders" are now appearing in Translations queue. Because in previous attempts these were send for manual translation (during the chat perhaps). So now you've 2 options: 1) Either go to WPML -> Translations and click the "Translate" or "Take and Translate" buttons and translate accordingly. 2) Or follow the above mentioned steps to cancel the jobs, then, switch back to auto translate and send for automatic translation. Regards.