Gutenberg HTML encodning with ATE

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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 10 replies, has 2 voices.

Last updated by Dražen 3 years, 11 months ago.

Assisted by: Dražen.

Author	Posts
August 20, 2021 at 11:37 am #9430825
pascalB-53	Hello! I have a problem with html encoding! I use gutenberg html widget to make table. The problem is on this row. > 2 but
August 20, 2021 at 12:27 pm #9431035
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, just to update you, I have now shared this issue with our 2nd tier support to check and advise further. I will contact you soon. Kind regards, Drazen
August 20, 2021 at 12:43 pm #9431085
pascalB-53	Thank you! 🙂
August 23, 2021 at 6:52 am #9439377
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I just wanted to let you know that I've escalated this ticket to our developers team. They are taking a look at the issue and I will let you know as soon as they have updates. Please note that this process may take a while. Thank you for your patience. Regards, Drazens
September 1, 2021 at 11:33 am #9498569
pascalB-53	Hello! Are there any updates on the issue? If not, do you have any idea how we can get around this behavior until a solution is found? Thank you!
September 1, 2021 at 12:41 pm #9499525
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, it is escalated to our ATE developers for a permanent fix, it may take a while before we have any more news to share. As a workaround, you can try using CTE and copy/use there the HTML code. Please note switching CTE to ATE and another way around may cause some translations to be lost. Please make a backup before proceeding. Let me know how it goes. Thanks, Drazen
September 1, 2021 at 1:37 pm #9499951
pascalB-53	I tried to switch to CTE and I tried again. But unfortunately the behavior is the same.
September 2, 2021 at 6:10 am #9506043
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for getting back. Let me check with our developers really quickly, I will get back to you soon. Thanks, Drazen
September 2, 2021 at 9:41 am #9507661
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, okay, we checked and I got a reply from our developers. The values when translated should be HTML encoded. This means you need to add encoded values again to the CTE translation box since it automatically converts them. Please check the video: - hidden link Let me know how it goes. Thanks, Drazen
September 3, 2021 at 10:16 am #9517407
pascalB-53	Hi, again! Thank you for this suggestion. Unfortunately this will not work for us. We look forward to updating ATE. In fact, another problem arose. I will write here because it may be related. We have had cases where in the normal text some part is just missing in translated page. English version has the text, then in the editor the phrases are also there, but in the Spanish preview, they are missing. It occurs most often in the list component of the Gutenberg editor. I attach screenshots. There are also less-than sign, but it seems the problem is not that. I tried to remove it and it doesn't work.
September 3, 2021 at 2:12 pm #9519483
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for getting back. I understand, I will update you when I have some news. As for new issue, it sounds similar but as per behavior and your feedback, it sounds like a new issue or similar issue: There are also less-than sign, but it seems the problem is not that. I tried to remove it and it doesn't work. Can you please start a new ticket for this new issue, to not mix it with escalated case and one of my colleagues will take a look and debug the issue further. I am changing the status of this ticket to Escalated to the WPML developers team and will update you when I have some news. Thanks, Drazen