Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values are:
PHP Memory Limit 256 MB
WP Memory Limit 40 MB
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress's memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.
If adjusting the limit will not solve this issue, please let me know.
I know it wont work because it was fixed when i opened the ticket
/** Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M' );
php settings:
display_errors = Off
log_errors = On
error_reporting=E_ALL
enable_dl = Off
file_uploads = On
max_execution_time = 90
max_input_time = 300
max_input_vars = 4000
memory_limit = 256M
post_max_size = 64M
upload_max_filesize = 64M
session.gc_maxlifetime = 1440
session.save_path = "/var/cpanel/php/sessions/ea-php81"
zlib.output_compression = Off
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.
If you are unable to provide such a copy of the website for testing, please let me know on this ticket.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
IMPORTANT:
Never do a WPML reset if you still plan to use the plugin on the same website. The reset will remove important tables from the database. This option should only be used if you no longer plan to use WPML.
Further steps:
You will need to go to WPML > Settings > Post Types Translation and make sure to set the post types that will require a translation to "Translatable only show translated items".
Example:
Tours (st_tours)
Cars (st_cars)
Rental (st_rental)
Contact Forms
...
This is necessary to be able to create translations.
At WPML > Settings > Taxonomies Translation you will need to do the same for the taxonomies:
Room Type (room_type)
Tour Categories (st_tour_type)
Car Category (st_category_cars)
Pickup Features (st_cars_pickup_features)
Hotel Facilities (hotel_facilities)
Room facilities (room_facilities)
Car Features (car_features)
...
Those taxonomies will be translated at WPML > Taxonomy Translation.
---
If you have any further questions, please let me know.
I did the reset then this went away - its ok i had no translations on live site or demo
but the error has found its way back We have detected a problem with some tables in the database. Please contact WPML support to get this fixed.
i dont know why it came back
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
On the staging site, everything looks correct on the database. The dashboard notification simply got stuck and I used the WPML Troubleshooting option to remove it now. It has not appeared again.
See WPML > Support > Troubleshooting > Remove all messages and notifications.
This means WordPress can not find the table:
wppd_icl_strings
It might be, that the prefix "wppd_" changes after migrating the website (default is "wp_") or the table is missing which would be expected after running a WPML reset.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Thank you for the information!
This means that the notification should now not show up again. In case it does or you run into issues with WPML > String Translation, please let us know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
I can no longer access the test site.
Do you mean that the message keeps showing up on the live site?
If so, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
Click "I still need assistance" the next time you reply.
Video: hidden link
Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.
